ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management adopted by organizations worldwide. In today's rapidly evolving IT landscape, organizations constantly seek ways to optimize their IT service delivery and ensure maximum efficiency. This is where ITIL (Information Technology Infrastructure Library) comes into play.
ITIL is a widely recognized framework that provides a comprehensive set of best practices for IT service management (ITSM). ITIL is a valuable tool for IT professionals to learn about and implement in their organizations, as it can help them streamline IT processes and improve service delivery.
How important is having the proper training and certification in ITIL if you mainly use ITIL in your daily jobs? These are some of the lists of jobs that mainly use ITIL in their day-to-day jobs and how the absence of proper training and certification can affect their jobs:
1. ITIL4 Foundation Certification
The primary objective of the ITIL 4 Foundation certification training aims to assist professionals in comprehending the fundamental ideas and guidelines of ITIL 4 and how to use them to raise the quality of IT services inside an organization.
Service management, service design, service transition, service operation, and continuous service improvement are just a few of the ITIL 4 practises that professionals will learn about during the course. Additionally, they will learn about the ITIL service value framework and the four service management aspects. The training covers the following topics:
The ITIL service value system
The four dimensions of service management
ITIL service value chain
Key ITIL practices
Continual improvement
After gaining the certification, professionals will have the following:
Improved knowledge and skills in managing IT services
Enhanced career prospects and new opportunities in IT service management
Improved job performance and increased productivity in IT services
2. ITIL4 Managing Professional Transition
IT professionals holding a valid ITIL v3 certification and wanting to advance to ITIL 4 should take the ITIL 4 Managing Professional Transition certification programme. This certification program aims to teach professionals about the ITIL 4 framework and how it varies from the ITIL v3 framework. There are four segments in the training:
ITIL 4 Foundation
Create, Deliver and Support
Drive Stakeholder Value
High-Velocity IT
After gaining the certification, professionals will have the following:
Recognize previous achievements and learn up-to-date skills
Able to change their organisation's old framework (ITIL 3) to a newer ITIL framework (ITIL 4) to stay relevant with technological advancement.
A better understanding of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.
3. ITIL4 High Velocity IT
The certification training suits IT professionals who wish to learn and manage a high-velocity IT environment. The primary goal of the HVIT training is to provide professionals with the abilities they need to successfully manage high-velocity IT services in organisations and undertake digital transformation initiatives. The High Velocity IT training covers:
Digital product lifecycle
Agile and lean IT practices
Automation and analytics
High-velocity IT culture and mindset
Emphasis on collaboration and communication between IT and other business units
After gaining the certification, professionals will have a better understanding on:
Concepts of high-velocity IT, including the digital product lifecycle and the impact of digital transformation on organizations
DevOps, continuous integration/continuous delivery (CI/CD), and value stream mapping.
Role of automation and analytics in high-velocity IT, use of machine learning and artificial intelligence (AI) to improve IT service delivery.
4. ITIL4 Drive Stakeholder Value
ITIL 4 Drive Stakeholder Value (DSV) is a certification training course showing professionals the abilities and information necessary to comprehend and interact with clients and stakeholders successfully. The training teaches professionals:
ITIL 4 practises to boost customer satisfaction, better communications, and benefit stakeholders.
The principles of stakeholder management, including communication, relationship building, effective engagement,
Experience management, customer journey mapping, relationship management, and service level management.
After gaining the certification, professionals will have a better understanding on:
Conversion of demand into value via IT-enabled services.
SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.
How to run successful, modern, IT-enabled services, teams and workflows.
VI. Conclusion
In 2023, ITIL certifications are still highly valuable for professionals in the IT industry. GemRain offers various ITIL training courses to help professionals stay up-to-date with the latest ITIL practices and remain competitive.
The ITIL Foundation certification is the most valuable for beginners, while more experienced professionals can benefit from advanced certifications such as the ITIL Managing Professional and ITIL Strategic Leader certifications.
The ITIL certification can help professionals improve their understanding of ITIL processes and best practices, resulting in increased efficiencies and better IT service management. Professionals who obtain the certification can identify areas for improvement and implement changes to optimize IT service delivery, leading to better communication with other ITIL roles and stakeholders.
FAQS
Why ITIL training and certification is important for companies?
ITIL training and certification are important for companies because it provides a common language and framework for IT service management, which can improve communication and collaboration between departments. It also helps standardise processes, improve efficiency, reduce costs, and increase customer satisfaction.
Who is suitable to take up ITIL certifications?
Will attending ITIL training help me get the certifications easier?