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ITIL4-CDS: ITIL4 Create, Deliver And Support

ITIL4-CDS: ITIL4 Create, Deliver And Support


ITIL 4 Specialist Create, Deliver, and Support is designed for ITSM professionals who are responsible for the end-to-end delivery of IT-enabled and digital goods and services.


CDS offers advice on the cultural and team management components of product and service management, as well as an introduction of the many tools and technology available to help with service management.


Training Duration: 3 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.


Download Course Outline

  • ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

    This ITIL4-CDS: ITIL4 Create, Deliver And Support course teaches not only how value streams can be built and managed holistically but how continual improvement iterations and feedback loops can be included in value streams. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.


    In so doing, it reflects new ways of approaching service management.

For a private in-house, please ask us for a quotation.


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