top of page
ITIL4-DPI: ITIL4 Direct, Plan And Improve

ITIL4-DPI: ITIL4 Direct, Plan And Improve


ITIL 4 Strategist Direct, Plan, and Improve is designed at managers of all levels who are responsible for setting direction and strategy, as well as establishing a team that is always improving.


Break through silos and successfully cascade goals across teams by aligning governance and business objectives. Encourage a culture of continuous product and service improvement. To remove waste and stimulate feedback loops, learn how to construct reporting cycles and use Lean, Agile, and DevOps methods of working.


Training Duration: 3 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.


Download Course Outline

  • ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

    ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

    This ITSM certification course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. Furthermore, it provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

For a private in-house, please ask us for a quotation.


Get Ahead of the Competition with a FREE 1-Day Training for Your Company with our GRC-X Premium

Are you concerned that your employees may not have the necessary skills to succeed in their roles or lack the basic fundamentals needed for your organization's full training course?

At GemRain Consulting, we understand that investing in your employees' professional development is essential for business growth. That's why we're offering a one-day free training session specifically for your organization only to help kick-start your employees' job performance or provide them with the essential fundamentals before enrolling in our full training program. Our expert trainers will guide your team through the fundamentals of the training program and equip them with the knowledge. Don't let a lack of training hold your employees back. Take advantage of our free training offer and invest in your team's future success with GemRain Consulting.

bottom of page