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ITIL4FCS: ITIL 4 Foundation With Case Study

ITIL4FCS: ITIL 4 Foundation With Case Study


ITIL 4 is an extension of ITIL v3, allowing enterprises to integrate the new ways of working demanded by the modern digital environment in a practical and flexible manner. The fast-paced and complicated environment we live in, as well as new methods of working and emerging practices, are reflected in this ITIL version. All of these skills are necessary not only for ITSM experts, but also for a broader variety of workers involved in digital transformation. The goal of ITIL 4 is to give complete guidance for managing information technology in a modern service economy to enterprises and professionals.


Training Duration: 3 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Download Course Outline

  • The ITIL 4 Foundation course is the entry level course for certification in IT Service Management (ITSM). This course covers the latest version (4 released 2019) of ITIL®. ITIL has led the IT Service Management (ITSM) industry with guidance, training and certification programmes for over 30 years. ITIL 4 brings ITIL up to date in 2019 by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

    The key components of the ITIL 4 framework are the Service Value System and the Four Dimensions model.

    Service value system (SVS) represents how components and activities of the organization facilitate value creation through IT-enabled services. Core components of the ITIL SVS are:

    • ITIL service value chain
    • ITIL practices
    • ITIL guiding principles
    • Governance and
    • Continual improvement

For a private in-house, please ask us for a quotation.


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