MS-720T00: Microsoft Teams Voice Engineer
Microsoft Teams Voice Engineer is to plan, build, configure, maintain, and troubleshoot an organization's integrated communications solution. They must be able to transform business needs into communication solution technical architecture and designs.
The Microsoft Teams Voice Engineer is experienced with Microsoft Teams, Microsoft 365, and PowerShell and is knowledgeable with telecommunication technology. They must be able to use Direct Routing, Operator Connect, and Teams Calling Plans to deploy and setup Microsoft Teams Phone with PSTN access, as well as manage Teams-certified devices, audio/video conferencing, and voice migration.
Training Duration: 3 Days
Minimum private group training class: 5 Participants
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
In this MS-720T00: Microsoft Teams Voice Engineer course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration.
Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
- Plan and Configure Microsoft Teams Phone
- Plan and optimize network performance for Teams Phone
- Configure and deploy Direct Routing
- Configure, deploy, and manage Teams devices
- Monitor and Troubleshoot Teams Phone
The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.
Before attending this course, students should have intermediate knowledge of the following topics from MS-700T00: Managing Microsoft Teams:
- Plan and configure a Microsoft Teams environment
- Manage chat, teams, channels, and apps
- Manage calling and meetings
- Monitor and troubleshoot a Microsoft Teams environment
Module 1: Plan and configure Teams Phone
After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.Lessons
- Plan for Teams Phone
- Plan and optimize network performance for Teams Phone
- Migrate voice services from Skype for Business Server to Teams
- Configure Teams Phone
- Configure auto attendants and call queues
- Configure and deploy Direct Routing
- Extend Teams Phone with additional services
Lab : Prepare the lab environment
- Configure your lab environment
- Assign permissions
- Validate and manage licenses
- Setup PowerShell for Microsoft Teams Administration
Lab : Configure your environment for Teams Phone
- Evaluate your network requirements with the Network Planner
- Use the Teams Network Assessment Tool
- Configure a basic network topology for dynamic emergency calling
- Configure voice policies
- Prepare users for calling
- Configure audio conferencing settings
- Configure call queues and auto attendants
Lab : Expand your Teams Voice Environment to use Direct Routing
- Configure the session border controller
- Configure direct routing settings
After completing this module, students will be able to:
- Plan and Configure Microsoft Teams Phone
- Plan and optimize network performance for Teams Phone
- Configure and deploy Direct Routing
Module 2: Manage Teams Phone
In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.Lessons
- Configure and manage voice users
- Configure, deploy, and manage Teams devices
- Monitor and troubleshoot Teams Phone
Lab : Manage your Teams Phone Environment
- Manage voice users
- Manage Teams devices
- Monitor and troubleshoot Teams Phone
After completing this module, students will be able to:
- Manage voice users
- Configure, deploy, and manage Teams devices
- Monitor and troubleshoot Teams Phone
MS-100T00: Microsoft 365 Identity And Services
This MS-100T00: Microsoft 365 Identity And Services course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Microsoft 365 management, and Microsoft 365 identity management.
MS-101T00: Microsoft 365 Mobility And Security
This MS-101T00: Microsoft 365 Mobility And Security course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management.
The MS-720T00: Microsoft Teams Voice Engineer course prepares learners for for Microsoft 365 Certified: Teams Voice Engineer Expert certification.
The MS-720 exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.
Skills measured
- Plan and configure Microsoft Teams Phone (25-30%)
- Optimize network performance (5-10%)
- Plan and configure Direct Routing (15-20%)
- Configure and manage Microsoft Teams Phone for voice users (15-20%)
- Plan and configure Microsoft Teams clients and devices (5-10%)
- Monitor and troubleshoot Microsoft Teams Phone (15-20%)
What are Microsoft 365 certifications?
Microsoft 365 certifications are industry-recognized credentials that validate an individual's skills and expertise in managing, deploying, and implementing Microsoft 365 services and solutions. These certifications are designed for IT professionals, developers, and administrators who work with Microsoft 365 technologies.
What are the different Microsoft 365 certification paths available?
Microsoft offers several certification paths for Microsoft 365, including:
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft 365 Certified: Teams Application Developer Associate
- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft 365 Certified: Security Administrator Associate
- Microsoft 365 Certified: Teamwork Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Teams Voice Engineer Expert
Are Microsoft 365 certifications worth it?
Microsoft 365 certifications are definitely worth considering, as they offer several benefits that can significantly enhance your career prospects such as:
Industry recognition: Microsoft 365 certifications are recognized and respected worldwide, demonstrating your expertise in managing and deploying Microsoft 365 services. Employers often look for certified professionals to fill critical IT roles, making you a valuable asset to any organization.
Skill validation: Earning a Microsoft 365 certification validates your skills and proficiency in various Microsoft 365 services, including Office 365, Windows 10, and Enterprise Mobility + Security. This assures potential employers that you have the necessary knowledge and experience to manage these services effectively.
Career advancement: Obtaining a Microsoft 365 certification can help you stand out in a competitive job market and improve your chances of getting hired or promoted. Certified professionals typically command higher salaries and have better opportunities for career growth.
Professional development: Preparing for Microsoft 365 certification exams will deepen your understanding of Microsoft 365 services and improve your problem-solving skills. This knowledge can help you become more efficient and effective in your daily work, making you a valuable team member.
Are Microsoft certifications worth it?
In today's fast-paced and highly competitive world of technology, it's more important than ever to stay ahead of the curve and differentiate yourself as a skilled professional.
Microsoft certifications are globally recognized, industry-standard credentials that showcase your expertise in various Microsoft technologies, making them a worthwhile investment in your career growth.
By obtaining a Microsoft certification, you're not only validating your skills and knowledge, but also demonstrating your commitment to continuous learning and staying current with the latest industry trends.
Microsoft certifications cater to a wide range of roles, including developers, administrators, data professionals, and IT managers, providing a versatile pathway to career advancement.
As organizations increasingly rely on Microsoft technologies such as Azure, Office 365, and Dynamics 365, the demand for certified professionals continues to grow. A Microsoft certification not only improves your employability, but also enhances your earning potential and credibility within your field.
Additionally, as a certified Microsoft professional, you gain access to exclusive resources, networking opportunities, and events, further elevating your career. Invest in your future by pursuing Microsoft certifications and unlock a world of opportunities, growth, and success in the ever-evolving technology landscape.
