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CDC-101: Microsoft Dynamics 365 Sales Techno Functional Workshop

Microsoft Dynamics 365 Sales is an end-to-end application to manage the handling of customers and potential customers. Using Dynamics 365 Sales, organizations can track data against sales goals, automate best practices, learn from data, and more.

Module 1: Manage leads and opportunities with Dynamics 365 Sales

Module 2: Manage orders and the product catalog with Dynamics 365 Sales

Module 3: Manage goals with Dynamics 365 Sales

Module 4: Create surveys with Dynamics 365 Customer Voice

Module 5: Introduction to Dynamics 365 Customer Engagement

Module 6: Setup and Configuration

Module 7: Security

Module 8: Creating and Managing Entities

Module 9: Customizing Fields

Module 10: Customizing Relationships and Mappings

Module 11: Customizing Forms, Views and Visualizations

Module 12: Processes: Workflows, Business Process Flows and Power Automate

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