Module 1: Course Introduction

Module 2: Introduction to Troubleshooting

Define the scope of troubleshooting
Use a structured approach to solve configuration and operational problems
Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

Module 3: Troubleshooting Tools

Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
Identify important vSphere log files and interpret the log file contents

Module 4: Troubleshooting Virtual Networking

Analyze and resolve standard switch and distributed switch problems
Analyze virtual machine connectivity problems and fix them
Examine common management network connectivity problems and restore configurations

Module 5: Troubleshooting Storage

Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
Analyze and resolve common VM snapshot problems
Identify and resolve multipathing-related problems, including common causes of permanent device loss
(PDL) and all paths down (APD) event problems

Module 6: Troubleshooting vSphere Clusters

Identify and recover from problems related to vSphere HA
Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

Module 7: Troubleshooting Virtual Machines

Identify, analyze, and solve virtual machine snapshot problems
Troubleshoot virtual machine power-on problems
Identify possible causes and troubleshoot virtual machine connection state problems
Diagnose and recover from VMware Tools™ installation failures

Module 8: Troubleshooting vCenter Server and ESXi

EDU-VSTS7: VMware vSphere: Troubleshooting [V7]