ITIL® 4 Foundation
3 Days
From RM 31,200*
Remark:
Official Core Guidance eBook
Official courseware from AXELOS
Exam voucher
HRDC Claimable Course
This 3-day ITIL® 4 Foundation Training provides IT professionals with essential knowledge of modern service management practices and prepares them for the official ITIL 4 Foundation certification exam. The course integrates established ITSM principles with contemporary approaches like Lean, Agile, and DevOps.
The training begins with an introduction to ITIL 4's conceptual framework, exploring its evolution and relevance in today's digital transformation landscape. You'll gain a thorough understanding of key concepts including the Four Dimensions Model, which addresses organizations and people, information and technology, partners and suppliers, and value streams and processes.
A significant portion focuses on the Seven Guiding Principles of ITIL 4, teaching practical approaches like "Focus on Value," "Start Where You Are," and "Optimize and Automate." The Service Value Chain module demonstrates how to create effective value streams that enhance service delivery.
The course extensively covers ITIL 4 management practices, including general management practices like continual improvement and information security, and specific service management practices such as incident management, problem management, and service level management.
Upon completion, you'll have practical knowledge to improve IT service delivery within your organization. This training enhances your ability to manage service desk operations more effectively, implement structured approaches to incident and problem management, establish meaningful service level agreements, and create value-driven change management processes. These skills directly translate to more reliable IT service delivery, better alignment with business objectives, reduced service disruptions, and improved stakeholder satisfaction—making this training immediately valuable for anyone involved in IT service management.
Trainer Details
Industry Practitioners: Trainers with hands-on experience in the field, bringing real-world applications to the training.
Corporate Training Specialists: Professional trainers with a strong track record in corporate learning and development.
Executive Coaches & Thought Leaders: Elite trainers who have coached senior executives and industry leaders.
Kevin Dutton
Corporate Training Specialists
Private in-house training at employer's venue
Minimum 8 pax up to maximum 20 pax per session
Kevin Dutton brings 29+ years of international ICT experience as a certified ITIL Managing Professional and ITIL Expert with extensive credentials spanning ITIL 4, COBIT, DevOps, Lean IT, and ISO/IEC 20000. His consulting and training expertise has taken him across Asia, Europe, the Middle East, and North America, working with diverse global organizations across multiple industries.
What distinguishes Kevin is his unique ability to rapidly understand client environments and cultures, enabling him to contribute significantly to complex ITIL implementations. His comprehensive experience includes assessing, designing, and implementing IT service management processes for multinational organizations in finance, healthcare, telecommunications, automotive, and brokerage sectors.
As a Senior Consultant, Kevin has successfully conducted numerous certification training sessions where participants benefit from his real-world examples and practical implementation experience. His proven track record includes establishing and leading IT Service Management teams, managing technical operations and service desks, and implementing comprehensive process frameworks leading to ISO 20000 certification.
With a Bachelor of Science (Honors) in Computing from the University of Portsmouth and diplomas in Electronics Engineering and Computer Studies, Kevin combines strong academic credentials with extensive professional certification. His customer-oriented approach, exceptional organizational skills, and commitment to excellence make him an invaluable resource for organizations seeking to transform their IT service management capabilities.
Kevin's ability to relate theory to practice through relevant case studies ensures participants gain not just knowledge, but applicable skills they can immediately implement in their organizations.
Sean Low
Corporate Training Specialists
Private in-house training at employer's venue
Minimum 8 pax up to maximum 20 pax per session
Sean Low is a distinguished Management Consultant who brings extensive international expertise in IT service management, project leadership, and organizational transformation. With his master's degree in Business with Information Technology and an impressive portfolio of 29+ professional certifications including ITIL Expert, PRINCE2 Practitioner, Lean IT Leadership, and DevOps Foundation, Sean represents the pinnacle of IT management qualification.
His exceptional career spans leadership roles across diverse sectors, including serving as Service Management Process Manager for World Vision International across 50+ countries, Technical Services Manager at HP managing 150 staff supporting multinational clients, and IT Manager for Malaysia's premier business weekly, The Edge.
As a thought leader, Sean has contributed significantly to the IT management field, serving as co-developer of PRINCE2 2017 materials and official reviewer of PRINCE2 2017 guidance for Axelos. His consulting credentials include process assessments and improvements for organizations ranging from Bank Negara Malaysia to international semiconductor firms and the United Nations.
Sean's coaching-based management style enables him to communicate effectively with executives and operational staff across diverse cultures and industries. As an instructor, his focus extends beyond theoretical knowledge to skills assessment and practical improvement, making him a sought-after trainer by both local and international organizations.
With proven success implementing service management tools and processes across global operations, Sean delivers transformative results through a perfect blend of strategic vision and practical implementation expertise.
Tze Lin
Corporate Training Specialists
Private in-house training at employer's venue
Minimum 8 pax up to maximum 20 pax per session
Kui Tze Lin is a dynamic Senior Consultant at MindMagine who specializes in guiding organizations through digital transformations using Lean and Agile methodologies. With a Master's degree in Electrical Engineering from the University of Nottingham, Tze Lin combines technical expertise with exceptional communication skills to deliver transformative results.
As a versatile coach with an impressive portfolio of 25+ professional certifications including ITIL 4 Managing Professional, PRINCE2 Practitioner, SAFe Program Consultant, and DASA DevOps Professional, Tze Lin brings comprehensive knowledge across Service Management, Agile, DevOps, and Organizational Change Management.
His proven track record includes successful Agile transformations at major telecommunications companies like Maxis and Digi, where his guidance led to measurable improvements—reducing lead time for change by 30% and improving sales conversion rates by 3%. At Philippines Savings Bank, he kick-started their DevOps/Agile journey, achieving their first deployment in just 8 weeks.
What sets Tze Lin apart is his unique ability to translate complex concepts into creative, simple analogies that resonate with audiences at all organizational levels. His coaching philosophy prioritizes building the correct mindset first, ensuring teams understand the big picture before diving into implementation details.
Energetic, passionate, and outcome-driven, Tze Lin excels at creating awareness, cultivating desire, and building capabilities in organizations embracing cultural change. His pragmatic approach and focus on delivering measurable business value make him an invaluable partner for any organization's transformation journey.
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