CLPM-103: The Effectiveness of Standard Operating Procedures (SOP)

Name: CLPM-103: The Effectiveness of Standard Operating Procedures (SOP)
Brand: Project Management

RM2,400.00

Discover the power of Standard Operating Procedures (SOPs) to streamline operations, maximize productivity, and enable scalability. Learn practical techniques to save costs and drive consistent performance.

Unlock the potential of your business operations with "The Power of Standard Operating Procedures" training program. Many businesses struggle to scale effectively, even with talented teams and digital technology investments. This systematic methodology focuses on creating efficient and scalable processes through the implementation of SOPs. By harnessing SOPs, businesses can save costs, maximize productivity, deliver consistent operational performance, retain knowledge, manage remote work expectations, document existing processes, minimize non-compliance issues, and pave the way for further digital transformation initiatives.

This course is designed for professionals at all levels, including managerial roles, business owners, product owners, process owners, operations, and customer support personnel. No matter the size or industry, efficient business processes are essential for success. Innovation is a synergy between people, processes, and technology, and proper processes pave the way for cost-saving automation.

Training Duration: 2 Days

Certificate Of Completion Available
Group Private Class
VILT Class Available
SBL-Khas Claimable

Download Course Outline

Many businesses failed to scale their business operations efficiently despite investing a significant sum in great talent and digital technology. The Power of Standard Operating Procedures is a systematic methodology that focuses on creating efficient and scalable business processes via the implementation of SOPs which helps businesses to:

Save cost by maximizing productivity

Train an internal process improvement team

Deliver consistent operational performance without reliance on presence of key experienced staff

Retain knowledge and know-how of the operational tasks within an organization

Manage expectations and workload for staff who are working remotely/ working- from-home

Document and map out the existing and to-be process flow prior to pursuing further digital transformation or automation initiatives

Minimize non-compliance issues during audit period

Efficient business processes are necessary for organization of every size and industry. Innovation does not come from technology, it is a combined outcome of the synergy between people, process and technology. By having proper processes in place, the expected deliverables could be estimated ahead which opens possibilities to automating these processes to save cost.
Upon completing the workshop, participant will be able to:

Understand the foundations of SOPs.

Differentiate between strong and weak SOPs.

Identify and manage process stakeholders using the Power Matrix.

Draw process flow charts using a series of tasks, conditions and start-end nodes under a set of realistic assumptions.

Model the impact of external factors which may impact the actual process delivery limitations by using a probabilistic approach.

Account for negative factors and scenarios in a process.

Perform a Root Cause Analysis using the 6M Model.

Estimate the average time taken from start to end for a single feedback loop process.

Improve existing SOP using the IDEA framework and the 7 Heuristic Process Redesign Principles.

Appreciate the importance of process customization.

Communicate effectively to all stakeholders when changing a process using the

Lewin’s Three-Stage Organizational Change Model.

Collect and monitor key metrics as feedback to measure the effectiveness of a process implementation.
Identify suitable processes to be improved on in their organization.

List appropriate assumptions which may affect the results of the process model.

Create new SOPs or propose practical suggestions to improve existing SOPs.

Communicate to stakeholders using process flow charts.

Measure the effectiveness of a SOP.

Produce efficient SOP documents.

Lead or manage process improvement projects in their workplace.
Module 1: Introduction to Business Processes
The training session will begin with an introduction to business processes and an overview of the Process Assessment Framework. Participants will be briefed on what are business processes and the benefits and importance of business processes. Finally, participants will be taught how to read and understand flow charts as well as the fundamental concepts commonly found in flow charts such as triggers, nodes, functions and paths.

Module 2: Process Identification
In this module, participants will learn how to identify a suitable existing process in their organisation which requires improvement, classify processes into categories in accordance to the APQC Process Classification Framework and rate the health of the process using both the Porter’s Value Chain Framework and the Capability Maturity Model Integrated (CMMI) Framework. Finally, participants will learn how to prioritise and build a Process Improvement Roadmap.

Module 3: Stakeholder Identification
In this module, participants will be expected to understand the roles and manage expectations of different stakeholders in different parts of the process.

Module 4: Process Discovery
Participants will be introduced to the concept of modelling uncertainties using probability theory and using decision nodes in a feedback loop. The day will conclude with the participants combining the concepts taught into a readable and understandable swimlane diagram.

Module 5: Process Analysis
Participants will be taught the application of 6M model and calculate the average duration to complete a process using Cycle Time Analysis.

Module 6: Collecting and Quantifying Customer Feedback
Participants will then learn to identify process improvement objectives using the IDEA Framework and come out with tactical approaches using the 7 Heuristic Process Redesign Principles.

Module 7: The Role of Data in Driving Customer Excellence
Participants will learn about Lewin’s Three-Stage Organizational Change Model and communicate to both management and the teams affected by the process change.

Module 8: Maintaining Customer Relationship Post Purchase
Participants will learn to collect feedback on the process change implemented by quantitative data on key metrics and qualitative data from the stakeholders.

CLPM-103: The Effectiveness of Standard Operating Procedures (SOP)

WHAT WILL YOU LEARN

OBJECTIVES

PREREQUISITES

AUDIENCE

COURSE MODULE

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