GAI-DH18: Modernize Operations with Tailored GPTs and AI Chatbots

By the end of the course, participants will be able to:

• Understand the strategic role of AI in business automation.
• Create and customize GPTs for internal support and education.
• Set up and connect OpenAI and DeepSeek API platforms.
• Build and deploy chatbots using the Dify no-code platform.
• Train AI chatbots with company-specific knowledge and workflows.

• Trainers and HR Professionals – to develop AI tutors and onboarding support.
• Sales and Marketing Teams – to automate lead engagement and content delivery.
• Customer Support Teams – to deploy scalable AI support agents.
• Operations Teams – to streamline internal workflows and knowledge sharing.

• ChatGPT Plus account
• OpenAI API account
• DeepSeek API account
• Dify platform access

Day 1: AI for Workflow Automation Using Customized GPTs

Module 1: Workflow Wizards – Automate Smarter with AI

• Explore how AI identifies and automates routine business tasks.
• Group activity: Map current workflows and AI integration points.

Module 2: Custom GPT Creators – Build Your AI Assistant

• Learn to use the ChatGPT builder to create a custom assistant.
• Hands-on: Design a GPT tailored to your role.

Module 3: AI Tutors in Action – Training Your Team with GPT

• Create a GPT that teaches specific skills or processes.
• Activity: Build a GPT tutor for onboarding or product training.

Module 4: Workflow AI – Simulate Real Scenarios with GPTs

• Connect GPTs with knowledge documents for automation scenarios.
• Simulate tasks like inquiry handling or internal helpdesk.

Module 5: Blueprint Your Automation Rollout

• Create a departmental strategy for integrating GPTs.
• Plan for feedback loops and scaling adoption

 

Day 2: Creating AI Chatbots Using Dify

Module 6: Powering Up – Creating OpenAI & DeepSeek Accounts and Enabling APIs

• Guided setup of OpenAI and DeepSeek accounts.
• Generate API keys and prepare Dify integration.

Module 7: Dify Unleashed – Getting Started with No-Code AI Chatbots

• Overview of Dify’s chatbot builder and capabilities.
• Activity: Define your chatbot purpose and audience.

Module 8: Bot Builder Lab – Constructing a Smart Chatbot in Dify

• Build chatbot logic and connect to LLM APIs.
• Hands-on: Create a functional chatbot prototype.

Module 9: Knowledge Injection – Integrating Custom Content into Chatbots

• Upload documents, FAQs, and workflows.
• Activity: Test the chatbot’s knowledge and fine-tune it.

Module 10: Go Live – Deploying and Showcasing Chatbots

• Publish your chatbot to web or internal systems.
• Peer demos and feedback session.