GAI-DH18: Modernize Operations with Tailored GPTs and AI Chatbots

This two-day, hands-on training program equips professionals with the skills to harness no-code AI tools—like ChatGPT Plus and Dify—to automate workflows, streamline training, and enhance internal operations. Participants will learn to build customized GPT assistants and intelligent chatbots without needing coding expertise. Through real-world scenarios, guided labs, and practical projects, learners will develop AI-driven solutions tailored to their departments, from HR onboarding bots to customer service agents and internal workflow assistants.

By the end of the course, participants will be able to:

• Understand the strategic role of AI in business automation.
• Create and customize GPTs for internal support and education.
• Set up and connect OpenAI and DeepSeek API platforms.
• Build and deploy chatbots using the Dify no-code platform.
• Train AI chatbots with company-specific knowledge and workflows.

• Trainers and HR Professionals – to develop AI tutors and onboarding support.
• Sales and Marketing Teams – to automate lead engagement and content delivery.
• Customer Support Teams – to deploy scalable AI support agents.
• Operations Teams – to streamline internal workflows and knowledge sharing.

• ChatGPT Plus account
• OpenAI API account
• DeepSeek API account
• Dify platform access

Day 1: AI for Workflow Automation Using Customized GPTs

Module 1: Workflow Wizards – Automate Smarter with AI

• Explore how AI identifies and automates routine business tasks.
• Group activity: Map current workflows and AI integration points.

Module 2: Custom GPT Creators – Build Your AI Assistant

• Learn to use the ChatGPT builder to create a custom assistant.
• Hands-on: Design a GPT tailored to your role.

Module 3: AI Tutors in Action – Training Your Team with GPT

• Create a GPT that teaches specific skills or processes.
• Activity: Build a GPT tutor for onboarding or product training.

Module 4: Workflow AI – Simulate Real Scenarios with GPTs

• Connect GPTs with knowledge documents for automation scenarios.
• Simulate tasks like inquiry handling or internal helpdesk.

Module 5: Blueprint Your Automation Rollout

• Create a departmental strategy for integrating GPTs.
• Plan for feedback loops and scaling adoption

 

Day 2: Creating AI Chatbots Using Dify

Module 6: Powering Up – Creating OpenAI & DeepSeek Accounts and Enabling APIs

• Guided setup of OpenAI and DeepSeek accounts.
• Generate API keys and prepare Dify integration.

Module 7: Dify Unleashed – Getting Started with No-Code AI Chatbots

• Overview of Dify’s chatbot builder and capabilities.
• Activity: Define your chatbot purpose and audience.

Module 8: Bot Builder Lab – Constructing a Smart Chatbot in Dify

• Build chatbot logic and connect to LLM APIs.
• Hands-on: Create a functional chatbot prototype.

Module 9: Knowledge Injection – Integrating Custom Content into Chatbots

• Upload documents, FAQs, and workflows.
• Activity: Test the chatbot’s knowledge and fine-tune it.

Module 10: Go Live – Deploying and Showcasing Chatbots

• Publish your chatbot to web or internal systems.
• Peer demos and feedback session.