GRC-117: Building Custom AI Agents Using Microsoft Copilot Studio

• Understand conversational AI technology
• Implement agents using low code/no code platform offered by Microsoft Copilot Studio
• Publish and integrate · Microsoft Copilot Studio agents into custom solutions and also Microsoft Power Automate and Microsoft Teams

• Experience as an IT professional or student
• Little or no prior knowledge of conversational AI and its related technologies
• Working knowledge of Microsoft Power Platform and its key components (Power Apps and Power Automate)

A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization.

Module 1: Introduction to Power Virtual Agents

• Understanding conversational AI with agents
• Low code/no code agents with Microsoft Copilot Studio
• Microsoft Copilot Studio licences
• Lab: - Setting up an Office 365 tenant
  • Signing up for Microsoft Copilot Studio licence
  • Building your first agent
  • Create topics from webpages
  • Improve your agents using entities, variables, and topic redirects

Module 2: Power Automate & Other Integrations

• Integration of Power Automate flows into Microsoft Copilot Studio agents
• Lab: - Integrate with prebuilt Power Automate flows
  • Building Power Automate flows for your chatbot
  • Authentication
  • Exporting and importing an agent

Module 3: Power Platform & Microsoft Teams

• Integration of Microsoft Copilot Studio agents into Microsoft Teams
• Lab: - Create an agent in Microsoft Teams
  • Control who can chat with the agent

Module 4: Optimization

• Best practices for writing topic trigger phrases
• Agent conversation styles
• Analytics, monitoring, and agent performance improvements
• Lab: - Agents topic design

Module 5: Extending Microsoft Copilot Studio (Optional)

• Extending Power Virtual Agents with Bot Framework Composer
• Lab: - Advanced authoring with Bot Framework Composer
  • Adding a telephone number to your agent using AudioCodecs

GRC-114: Developing RPA Flows & AI Builder On Microsoft Power Platform

In this GRC-114: Developing RPA Flows & AI Builder On Microsoft Power Platform course, we will cover these four applications in depth, with additional focus on Microsoft Dataverse, AI Builder, connectors, and portals.

GRC-115: Developing RPA Flows Using Microsoft Power Automate for Desktop

This course will teach you about the fundamentals of robotic process automation and how to apply them to your company. First, you'll learn the fundamentals of RPA and how to use a programme called Power Automate Desktop flows to design RPA workflows. Second, you'll design your first process using the Power Automate for Desktop interface.

GRC-116: Developing Custom AI Models Using AI Builder

AI workloads has gained a lot of traction in quite a number of business solutions nowadays, so this course will cover the one and only component of Power Platform which offers the flexibility to create a custom AI model to directly support business solutions, which is the AI Builder.

GRC-118: Implementing Digital Teamwork Using Power Platform For Microsoft Teams

This 2-days course will explore the entire Power Platform apps and tools with Microsoft Teams integration in mind.