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HS-102: Critical Thinking & Problem Solving

HS-102: Critical Thinking & Problem Solving

RM 1,300.00Price

Highly successful organisations are renowned for developing internal climates where innovation and creative solutions thrive. This highly creative, yet practical training course explores what is involved in establishing such a business environment, and will
demonstrate to delegates how to develop innovative and creative solutions to real-world business problems when they return to their workplace.

 

Training Duration: 1 Day

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable
     

Download Course Outline

  • The quality of your results is based on the quality of your decisions. Your best decisions are built on a sharp and focused ability to analyse situations, people and probabilities. This interactive training course will develop these skills and more.


    Highly successful organisations are renowned for developing internal climates where innovation and creative solutions thrive. This highly creative, yet practical training course explores what is involved in establishing such a business environment, and will
    demonstrate to delegates how to develop innovative and creative solutions to real world business problems when they return to their workplace.


    The core learning experience centres around a series of practical case study exercises, which will be drawn on to illustrate the key principles involved in critical thinking and innovative problem solving. It will also enable the delegates to test their knowledge and expertise.


    Participants will develop the following competencies:

    • Ability to use and wide range of problem solving tools, techniques and trusted methods – individually and within a team – to make better decisions faster
    • Improved skills of creativity and lateral thinking; developing these skills in others
    • Learn the skills of critical thinking and how to build analytical models
    • Improved problem- solving and decision making, plus the ability to communicate your thoughts, ideas and conclusions

Frequently Asked Questions

ITIL Transformation Version 5 is an advanced certification that teaches professionals how to lead digital, organizational, and service transformation using ITIL best practices.

This course is suitable for IT leaders, transformation managers, programme managers, service managers, enterprise architects, consultants, governance professionals, and digital transformation specialists.

You will learn the ITIL Transformation Model, governance patterns, execution strategies, AI governance, continual improvement, organizational change management, and transformation measurement.

Participants should hold any ITIL 4 certification, ITIL® Foundation Version 5, or ITIL® Foundation Bridge Version 5 before attending this course.

Yes. The course prepares participants for the PeopleCert ITIL® Transformation Version 5 certification examination.

Yes. This course is HRDC claimable, subject to HRDC approval and your organization's eligibility requirements.

Yes. The course can be customized to align with your organization's transformation roadmap, governance model, digital strategy, and operational objectives.

ITIL Transformation Version 5 explores how AI supports readiness assessments, adaptive governance, operational decision-making, automation, and continual improvement through the ITIL AI Capability Model.


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