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HS-109CL: Excellent Customer Experience for Financial Services

HS-109CL: Excellent Customer Experience for Financial Services

RM2,400.00 Regular Price
RM1,800.00Sale Price

Master marketing strategies and relationship building in financial services to deliver exceptional customer experiences. Develop personalized campaigns, analyze customer data, and drive post-purchase engagement.


Elevate customer experiences in the financial services industry with our comprehensive training program, "Enhancing Customer Experience in Financial Services: Marketing and Relationship Building." In this course, professionals at all levels with roles related to customer service, sales, and marketing will learn essential skills and strategies to excel in their roles and deliver exceptional customer experiences.


Training Duration: 2 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Download Course Outline

  • Upon completing the workshop, participant will be able to:

    • Explain the importance of excellent customer experience in the financial services industry and how it impacts customer satisfaction and loyalty
    • Identify different customer types and their needs, and apply communication and active listening skills to effectively interact with them
    • Develop strategies to build and maintain customer relationships, and create personalized experiences for customers
    • Understand the role of marketing in financial services, identify key marketing channels and develop marketing strategies and campaigns for a bank
    • Target and segment specific customer groups for marketing purposes, and develop and measure the success of targeted and data-driven marketing campaigns
    • Understand the impact of digital channels on financial services marketing, and develop effective digital marketing campaigns for a bank
    • Collect and analyze customer data for marketing purposes, and develop marketing campaigns based on data insights
    • Understand an overview of different post-purchase services and programs, and how to create effective post-purchase service programs that meet customer needs and expectations

For a private in-house, please ask us for a quotation.


Get Ahead of the Competition with a FREE 1-Day Training for Your Company with our GRC-X Premium

Are you concerned that your employees may not have the necessary skills to succeed in their roles or lack the basic fundamentals needed for your organization's full training course?

At GemRain Consulting, we understand that investing in your employees' professional development is essential for business growth. That's why we're offering a one-day free training session specifically for your organization only to help kick-start your employees' job performance or provide them with the essential fundamentals before enrolling in our full training program. Our expert trainers will guide your team through the fundamentals of the training program and equip them with the knowledge. Don't let a lack of training hold your employees back. Take advantage of our free training offer and invest in your team's future success with GemRain Consulting.

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