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HS-110CL: Excellent Customer Experience

HS-110CL: Excellent Customer Experience

RM2,400.00 Regular Price
RM1,800.00Sale Price

Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.


Elevate your customer service, sales, and marketing skills with our comprehensive training program, "Deliver Exceptional Customer Experiences: Mastering Marketing and Relationship Building." This course is designed for professionals at all levels seeking to excel in their roles and create outstanding customer experiences.

 

Training Duration: 2 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable

 

Download Course Outline

  • Upon completing the workshop, participant will be able to:

    • Explain the importance of excellent customer experience and how it impacts customer satisfaction and loyalty
    • Identify different customer types and their needs, and apply communication and active listening skills to effectively interact with them
    • Develop strategies to build and maintain customer relationships, and create personalized experiences for customers
    • Understand the role of marketing, identify key marketing channels and develop marketing strategies and campaigns for their business
    • Target and segment specific customer groups for marketing purposes, and develop and measure the success of targeted and data-driven marketing campaigns
    • Understand the impact of digital channels on marketing, and develop effective digital marketing campaigns
    • Collect and analyze customer data for marketing purposes, and develop marketing campaigns based on data insights
    • Understand an overview of different post-purchase services and programs, and how to create effective post-purchase service programs that meet customer needs and expectations

For a private in-house, please ask us for a quotation.

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