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HS-110CL: Excellent Customer Experience

HS-110CL: Excellent Customer Experience

RM2,400.00 Regular Price
RM1,800.00Sale Price

Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.

Elevate your customer service, sales, and marketing skills with our comprehensive training program, "Deliver Exceptional Customer Experiences: Mastering Marketing and Relationship Building." This course is designed for professionals at all levels seeking to excel in their roles and create outstanding customer experiences.


Training Duration: 2 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Download Course Outline

  • Upon completing the workshop, participant will be able to:

    • Explain the importance of excellent customer experience and how it impacts customer satisfaction and loyalty
    • Identify different customer types and their needs, and apply communication and active listening skills to effectively interact with them
    • Develop strategies to build and maintain customer relationships, and create personalized experiences for customers
    • Understand the role of marketing, identify key marketing channels and develop marketing strategies and campaigns for their business
    • Target and segment specific customer groups for marketing purposes, and develop and measure the success of targeted and data-driven marketing campaigns
    • Understand the impact of digital channels on marketing, and develop effective digital marketing campaigns
    • Collect and analyze customer data for marketing purposes, and develop marketing campaigns based on data insights
    • Understand an overview of different post-purchase services and programs, and how to create effective post-purchase service programs that meet customer needs and expectations

For a private in-house, please ask us for a quotation.


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Are you concerned that your employees may not have the necessary skills to succeed in their roles or lack the basic fundamentals needed for your organization's full training course?

At GemRain Consulting, we understand that investing in your employees' professional development is essential for business growth. That's why we're offering a one-day free training session specifically for your organization only to help kick-start your employees' job performance or provide them with the essential fundamentals before enrolling in our full training program. Our expert trainers will guide your team through the fundamentals of the training program and equip them with the knowledge. Don't let a lack of training hold your employees back. Take advantage of our free training offer and invest in your team's future success with GemRain Consulting.

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