ISOAD: ISO/IEC 20000 Auditor

Name: ISOAD: ISO/IEC 20000 Auditor
Brand: ISO
Price: 5000 MYR
Availability: InStock

RM 5,000.00

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Clients expect their IT Service Providers (internal or external) to demonstrate that they are capable of providing the needed service quality and that they have adequate service management systems in place. ISO IEC 20000 is an internationally recognised standard for IT Service Management that defines the requirements for a service provider to plan, establish, implement, run, monitor, review, maintain, and enhance an SMS based on processes. Design, transition, delivery, and improvement of services to meet agreed-upon service objectives are among the requirements. ISO IEC 20000 certification is granted after Registered Certification Bodies undertake audits to confirm that a service provider plans, instals, and operates an IT Service Management system in accordance with the standard's requirements.

Training Duration: 2 Days

Certificate Of Completion Available
Group Private Class
VILT Class Available
SBL-Khas Claimable
Exam is included

Download Course Outline

The purpose of the ISO/IEC 20000 Auditor course is to provide sufficient understanding of ITSM generally and knowledge of the contents and requirements of the ISO/IEC 20000 standard to be able to perform audits against the standard

The course covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO/IEC 20000-1:2005)

Some of the main differences are as follows:

Closer alignment to ISO 9001

Closer alignment to ISO/IEC 27001

Change of terminology to reflect international usage

Clarification of the requirements for the Governance of processes operated by other parties

Clarification of the requirements for defining the scope of the SMS

Clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services

Introduction of new requirements for the design and transition of new or changed services
Module 1 - The background to ISO/IEC 20000

Module 2 - The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification

Module 3 - The key terms and definitions used

Module 4 - ITSM general principles

Module 5 - The structure and application of ISO/IEC 20000-1

Module 6 - The requirements of ISO/IEC 20000-1

Module 7 - Applicability and scope definition requirements

Module 8 - The purpose of internal and external audits, their operation and the associated terminology.

Module 9 - The operation of the APMG Certification Scheme

Module 10 - The relationship with best practices and related standards – specifically ITIL, ISO 9001 and ISO/IEC 27001

Frequently Asked Questions

What is Generative AI for Content Creation?

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Generative AI can accelerate ideation and production by helping users create images, video concepts, voiceovers, music, and other content assets. It can also automate repetitive production workflows and generate multiple content variations.

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ISOAD: ISO/IEC 20000 Auditor

WHAT WILL YOU LEARN

AUDIENCE

PREREQUISITES

OBJECTIVES

COURSE MODULE

Frequently Asked Questions

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