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ISOF: ISO/IEC 20000 Foundation

ISOF: ISO/IEC 20000 Foundation


The world's most widely accepted standard for certifying excellent IT Service Management.


The international standard ISO/IEC 20000 is dedicated to IT Service Management. It refers to a collection of management processes that together create a service management system for the efficient delivery of services to a company's clients.


Training Duration: 3 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Download Course Outline

  • This course provides a basic insight in the specifications and code of practice for ISO/ IEC20000 and covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO/IEC 20000-1:2005)

    • Some of the main differences are as follows:
    • Closer alignment to ISO 9001
    • Closer alignment to ISO/IEC 27001
    • Change of terminology to reflect international usage
    • Clarification of the requirements for the governance of processes operated by other parties
    • Clarification of the requirements for defining the scope of the SMS
    • Clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services
    • Introduction of new requirements for the design and transition of new or changed services

    Students who have attended this course are suitably prepared to successfully take the associated ISO/IEC 20000 Foundation certification test which is one of the possible pre-requisites for the Practitioner qualification

For a private in-house, please ask us for a quotation.


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