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ISOF: ISO/IEC 20000 Foundation

ISOF: ISO/IEC 20000 Foundation

RM 4,500.00Price
The world's most widely accepted standard for certifying excellent IT Service Management.
 
The international standard ISO/IEC 20000 is dedicated to IT Service Management. It refers to a collection of management processes that together create a service management system for the efficient delivery of services to a company's clients.
 
Training Duration: 3 Days
  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable
  • Exam is included
 
Download Course Outline

  • This course provides a basic insight in the specifications and code of practice for ISO/ IEC20000 and covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO/IEC 20000-1:2005)

    • Some of the main differences are as follows:
    • Closer alignment to ISO 9001
    • Closer alignment to ISO/IEC 27001
    • Change of terminology to reflect international usage
    • Clarification of the requirements for the governance of processes operated by other parties
    • Clarification of the requirements for defining the scope of the SMS
    • Clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services
    • Introduction of new requirements for the design and transition of new or changed services

    Students who have attended this course are suitably prepared to successfully take the associated ISO/IEC 20000 Foundation certification test which is one of the possible pre-requisites for the Practitioner qualification

Frequently Asked Questions

ITIL Transformation Version 5 is an advanced certification that teaches professionals how to lead digital, organizational, and service transformation using ITIL best practices.

This course is suitable for IT leaders, transformation managers, programme managers, service managers, enterprise architects, consultants, governance professionals, and digital transformation specialists.

You will learn the ITIL Transformation Model, governance patterns, execution strategies, AI governance, continual improvement, organizational change management, and transformation measurement.

Participants should hold any ITIL 4 certification, ITIL® Foundation Version 5, or ITIL® Foundation Bridge Version 5 before attending this course.

Yes. The course prepares participants for the PeopleCert ITIL® Transformation Version 5 certification examination.

Yes. This course is HRDC claimable, subject to HRDC approval and your organization's eligibility requirements.

Yes. The course can be customized to align with your organization's transformation roadmap, governance model, digital strategy, and operational objectives.

ITIL Transformation Version 5 explores how AI supports readiness assessments, adaptive governance, operational decision-making, automation, and continual improvement through the ITIL AI Capability Model.


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