top of page
ISOF: ISO/IEC 20000 Foundation

ISOF: ISO/IEC 20000 Foundation

RM4,200.00Price
The world's most widely accepted standard for certifying excellent IT Service Management.
 
The international standard ISO/IEC 20000 is dedicated to IT Service Management. It refers to a collection of management processes that together create a service management system for the efficient delivery of services to a company's clients.
 
Training Duration: 3 Days
  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable
 
Download Course Outline

  • This course provides a basic insight in the specifications and code of practice for ISO/ IEC20000 and covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO/IEC 20000-1:2005)

    • Some of the main differences are as follows:
    • Closer alignment to ISO 9001
    • Closer alignment to ISO/IEC 27001
    • Change of terminology to reflect international usage
    • Clarification of the requirements for the governance of processes operated by other parties
    • Clarification of the requirements for defining the scope of the SMS
    • Clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services
    • Introduction of new requirements for the design and transition of new or changed services

    Students who have attended this course are suitably prepared to successfully take the associated ISO/IEC 20000 Foundation certification test which is one of the possible pre-requisites for the Practitioner qualification

For a private in-house, please ask us for a quotation.

Convention

Get Ahead of the Competition with a FREE 1-Day Training for Your Company with our GRC-X Premium

Are you concerned that your employees may not have the necessary skills to succeed in their roles or lack the basic fundamentals needed for your organization's full training course?

​

At GemRain Consulting, we understand that investing in your employees' professional development is essential for business growth. That's why we're offering a one-day free training session specifically for your organization only to help kick-start your employees' job performance or provide them with the essential fundamentals before enrolling in our full training program. Our expert trainers will guide your team through the fundamentals of the training program and equip them with the knowledge. Don't let a lack of training hold your employees back. Take advantage of our free training offer and invest in your team's future success with GemRain Consulting.

bottom of page