ITIL® Managing Professional Transition Version 5

The ITIL® Managing Professional Transition (Version 5) course is a fast-track pathway designed for experienced ITIL professionals who want to upgrade their existing ITIL qualifications to the latest ITIL (Version 5) framework. It enables ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts, and ITIL v3 Masters to transition efficiently without having to complete each new certification module individually.

This course introduces the key enhancements and modern practices incorporated into ITIL (Version 5), including Product Management, Service Management, Experience Management, and Transformation. Participants will gain a comprehensive understanding of how digital products and services create value across the lifecycle while leveraging modern approaches such as Agile, DevOps, automation, AI-enabled operations, and continual improvement.

Designed for senior IT service management professionals, consultants, and digital transformation leaders, the course helps learners bridge their existing ITIL expertise with the latest practices required in today's digital and AI-driven organizations. Upon successful completion, participants can achieve the ITIL® Managing Professional (Version 5) designation, demonstrating their ability to lead, manage, and optimize modern digital products and services that deliver measurable business value.

Upon completing the course, participants should be able to:

• Describe the ITIL Product and Service Lifecycle Model and its eight activities
• Distinguish between product, service, and experience perspectives
• Apply product vendor and service provider perspectives to each lifecycle activity
• Understand lifecycle integration, value streams, and operating models
• Explain the ITIL Experience Model — roles, journeys, and stakeholder expectations
• Apply the ITIL Transformation Model, governance concepts, and execution patterns
• Explain AI’s role in product, service, experience, and transformation management
• Understand how ITIL Version 5 integrates with PRINCE2 and DevOps

• ITIL 4 Managing Professional or ITIL v3 Expert certification holders
• IT service managers, product owners, and service owners
• Digital transformation leads and change managers
• IT consultants, architects, and senior practitioners across any sector

Any ITIL certification listed below:

• ITIL 4 Managing Professional or
• ITIL 4 Master or
• ITIL v3 Expert or
• ITIL v3 Master
• Accredited training or Official eLearning

Module 1: Introduction to ITIL Product, Service, and Experience

• Key ITIL Version 5 concepts and evolution from previous versions
• Introduction to digital products and services

Module 2: The ITIL Product and Service Lifecycle Management Activities

• Each activity — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support — is covered through:
  • Key concepts and practices
  • Execution steps and outputs
  • Success factors and metrics

Module 3: The ITIL Product and Service Lifecycle

• End-to-end lifecycle management, value streams, and operating model alignment

Module 4: ITIL Experience

• Experience as human responses: feelings, perceptions, trust
• The ITIL Experience Model and its four domains: personal, functional, relational, contextual
• Experience across the ITIL Four Dimensions and the product and service lifecycle
• Stakeholder role mapping and differing trust requirements
• Continual experience improvement using the notice–interpret–hypothesise–experiment loop

Module 5: ITIL Transformation

• The four-layer Transformation Model: governance, positioning, execution, learning
• Twelve transformation stages and their steps
• Transformation patterns: initiation, governance, and execution
• End-to-end transformation examples and assessment
• Measurement, tools, and knowledge transfer

Module 6: ITIL and AI

• AI governance within the ITIL framework
• Use of AI in service, product, and experience management
• AI governance in the context of enterprise transformation

Module 7: ITIL and Other Frameworks

• ITIL and DevOps: complementary application across the product and service lifecycle
• ITIL and PRINCE2: why project management matters in ITIL environments and how both frameworks align