ITIL® Managing Professional Transition Version 5

Name: ITIL® Managing Professional Transition Version 5
Brand: ITIL
SKU: ITIL5MPT

RM 12,000.00

ITIL® Managing Professional Transition Version 5 is an advanced, instructor-led training programme designed for experienced ITIL practitioners who want to transition efficiently to the latest ITIL Version 5 framework. This fast-track programme enables qualified professionals to upgrade their existing certifications without completing each individual certification module separately.

As digital transformation accelerates, organizations require IT leaders who can manage products, services, customer experiences, and organizational transformation in an integrated manner. ITIL Version 5 expands beyond traditional IT Service Management by incorporating modern disciplines such as Product Management, Experience Management, Agile, DevOps, Artificial Intelligence (AI), and enterprise transformation. This course prepares professionals to lead digital initiatives that deliver measurable business value while maintaining operational excellence.

Over five intensive days, participants explore the complete ITIL Product and Service Lifecycle, learning how digital products and services are conceived, designed, built, transitioned, operated, delivered, and continuously improved. The programme also introduces advanced concepts in customer experience management, organizational transformation, AI governance, and complementary frameworks such as PRINCE2 and DevOps.

Training Duration: 5 Days

Certificate Of Completion Available
Group Private Class
VILT Class Available
SBL-Khas Claimable

The ITIL® Managing Professional Transition (Version 5) course is a fast-track pathway designed for experienced ITIL professionals who want to upgrade their existing ITIL qualifications to the latest ITIL (Version 5) framework. It enables ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts, and ITIL v3 Masters to transition efficiently without having to complete each new certification module individually.

This course introduces the key enhancements and modern practices incorporated into ITIL (Version 5), including Product Management, Service Management, Experience Management, and Transformation. Participants will gain a comprehensive understanding of how digital products and services create value across the lifecycle while leveraging modern approaches such as Agile, DevOps, automation, AI-enabled operations, and continual improvement.

Designed for senior IT service management professionals, consultants, and digital transformation leaders, the course helps learners bridge their existing ITIL expertise with the latest practices required in today's digital and AI-driven organizations. Upon successful completion, participants can achieve the ITIL® Managing Professional (Version 5) designation, demonstrating their ability to lead, manage, and optimize modern digital products and services that deliver measurable business value.
Upon completing the course, participants should be able to:

Describe the ITIL Product and Service Lifecycle Model and its eight activities

Distinguish between product, service, and experience perspectives

Apply product vendor and service provider perspectives to each lifecycle activity

Understand lifecycle integration, value streams, and operating models

Explain the ITIL Experience Model — roles, journeys, and stakeholder expectations

Apply the ITIL Transformation Model, governance concepts, and execution patterns

Explain AI’s role in product, service, experience, and transformation management

Understand how ITIL Version 5 integrates with PRINCE2 and DevOps
ITIL 4 Managing Professional or ITIL v3 Expert certification holders

IT service managers, product owners, and service owners

Digital transformation leads and change managers

IT consultants, architects, and senior practitioners across any sector
Any ITIL certification listed below:

ITIL 4 Managing Professional or

ITIL 4 Master or

ITIL v3 Expert or

ITIL v3 Master

Accredited training or Official eLearning
Module 1: Introduction to ITIL Product, Service, and Experience

Key ITIL Version 5 concepts and evolution from previous versions

Introduction to digital products and services

Module 2: The ITIL Product and Service Lifecycle Management Activities

Each activity — Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support — is covered through:

Key concepts and practices

Execution steps and outputs

Success factors and metrics

Module 3: The ITIL Product and Service Lifecycle

End-to-end lifecycle management, value streams, and operating model alignment

Module 4: ITIL Experience

Experience as human responses: feelings, perceptions, trust

The ITIL Experience Model and its four domains: personal, functional, relational, contextual

Experience across the ITIL Four Dimensions and the product and service lifecycle

Stakeholder role mapping and differing trust requirements

Continual experience improvement using the notice–interpret–hypothesise–experiment loop

Module 5: ITIL Transformation

The four-layer Transformation Model: governance, positioning, execution, learning

Twelve transformation stages and their steps

Transformation patterns: initiation, governance, and execution

End-to-end transformation examples and assessment

Measurement, tools, and knowledge transfer

Module 6: ITIL and AI

AI governance within the ITIL framework

Use of AI in service, product, and experience management

AI governance in the context of enterprise transformation

Module 7: ITIL and Other Frameworks

ITIL and DevOps: complementary application across the product and service lifecycle

ITIL and PRINCE2: why project management matters in ITIL environments and how both frameworks align

ITIL® Managing Professional Transition Version 5

OVERVIEW

OBJECTIVES

AUDIENCE

PREREQUISITES

COURSE MODULE

Frequently Asked Questions

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