ITIL® Product Version 5 is an advanced, instructor-led training programme designed for professionals responsible for managing digital products in today's fast-paced, customer-driven environment. The course provides a structured framework for planning, developing, delivering, and continually improving digital products while aligning product strategy with business goals, customer needs, and technology capabilities.
As organizations increasingly adopt product-centric operating models, success depends on more than delivering functional technology. Teams must collaborate across product management, service management, development, operations, and business functions to ensure digital products continuously create value. ITIL Product Version 5 equips professionals with the knowledge and practical skills needed to manage products as integrated value streams that support innovation, operational excellence, and customer satisfaction.
Throughout this three-day programme, participants explore the complete ITIL Product and Service Lifecycle, covering every stage from discovery and design to acquisition, development, transition, operation, delivery, and support. The course also demonstrates how modern practices—including Agile, DevOps, Artificial Intelligence (AI), automation, and governance—enhance product lifecycle management and accelerate value delivery.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
The ITIL® Product (Version 5) course equips professionals with the knowledge and practical skills to manage digital products as integrated value streams that deliver measurable business outcomes. As organizations increasingly adopt product-centric operating models, this course provides a modern framework for aligning product strategy, customer needs, technology capabilities, and service delivery throughout the entire product lifecycle.
Participants will learn how to plan, develop, deliver, and continuously improve digital products while fostering collaboration across product, service, development, operations, and business teams. The course explores product lifecycle management, value streams, governance, customer value creation, and the integration of modern practices such as Agile, DevOps, automation, and AI-enabled decision-making.
Designed for Product Managers, Service Managers, IT Leaders, Business Analysts, Digital Transformation Professionals, and anyone involved in delivering digital products and services, this course helps organizations create customer-focused solutions, improve operational efficiency, and accelerate innovation. It also supports professionals pursuing advanced ITIL qualifications and seeking to lead successful product-driven initiatives in today's rapidly evolving digital landscape.