ITIL® Service Version 5 (ITIL5SVC) is an advanced, instructor-led training programme designed for IT professionals who want to master the end-to-end management of digital services using the latest ITIL framework. The course provides practical guidance on designing, delivering, operating, and continually improving services that align business objectives with customer expectations while maximizing operational efficiency.
As organizations increasingly depend on digital services to support customers, employees, and business operations, effective service management has become essential for delivering consistent value. Modern IT teams must not only maintain reliable services but also ensure that every stage of the service lifecycle contributes to business outcomes. ITIL Service Version 5 addresses this need by introducing a structured lifecycle approach that combines service management best practices with modern methodologies such as Agile, DevOps, Artificial Intelligence (AI), and automation.
Throughout this three-day programme, participants explore the ITIL Product and Service Lifecycle Model, learning how each lifecycle activity contributes to successful service delivery. From identifying business opportunities to designing, building, transitioning, operating, delivering, and supporting services, the course provides a comprehensive understanding of how digital services are managed as integrated value streams.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
The ITIL® Service (Version 5) course provides professionals with the knowledge and practical guidance needed to design, deliver, operate, and continuously improve services that create measurable business value. As organizations increasingly rely on digital services to support customers and business operations, this course focuses on managing services as end-to-end value streams that align business objectives, customer expectations, and operational excellence. . It also supports professionals seeking to strengthen their service management capabilities and advance within the ITIL certification pathway.