ITIL® Strategy Version 5

Upon completing the course, participants should be able to:

• Recall core ITIL concepts: the Guiding Principles, Product and Service Lifecycle, Four Dimensions, and Value System, and see how they connect to strategy
• Describe key strategy concepts including digital strategy, vision, values, digital transformation, and what it means to lead in a VUCA environment
• Identify how strategy plays out across organisations and people, partners and suppliers, information and technology, and value streams and processes
• Explain the ITIL Strategy Management Model and confidently walk through both its lifecycles: strategy development and strategy implementation
• Understand how ITIL works hand-in-hand with DevOps and PRINCE2, so you can apply it in the real world, not just in the exam room

• IT Managers, Service Managers, and Team Leads who want to step up and own strategic direction
• IT Directors and Senior Practitioners looking to sharpen their formal strategy credentials
• Transformation, Change, and Strategy Professionals ready to lead complex initiatives with confidence
• Business Analysts and IT Consultants who want to bridge the gap between strategy and execution

• Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)

Module 1: ITIL Foundation Recap

• Key Concepts of ITIL
  • ITIL Guiding Principles
  • Key concepts of products, services, and product/service management
  • ITIL Product and Service Lifecycle
  • ITIL Four Dimensions of Product and Service Management
  • Components and purpose of the ITIL Value System

Module 2: Key Concepts of ITIL Strategy

• Key Concepts of ITIL Strategy
  • Strategy, digital strategy, vision, purpose, values, and digital transformation
  • Digital transformation and the role of digital strategy
  • Key characteristics of strategy
  • Strategy in a VUCA environment
  • Business and operating models and their relationship to strategy

Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management

• Strategy Across the ITIL Four Dimensions
  • Strategic considerations for organisations and people
  • Strategic considerations for partners and suppliers
  • Strategic considerations for information and technology
  • Strategic considerations for value streams and processes

Module 4: The ITIL Strategy Management Model

• Introduction to the ITIL Strategy Management Model
  • Purpose of the ITIL Strategy Management Model
  • Structure of the model and its two lifecycles: strategy development and strategy implementation

Module 5: The ITIL Strategy Development Lifecycle

• Strategy Development
  • Purpose and key outputs of each activity: observe, orient, decide, plan
  • How the ITIL Guiding Principles support strategy development
  • PESTLE factors and how they shape strategy
  • Internal capabilities and resources and their impact on strategy
  • Applying each “observe”, “orient”, “decide”, “plan” step of the strategy development lifecycle

Module 6: The ITIL Strategy Implementation Lifecycle

• Strategy Implementation
  • Purpose and key outputs of each activity: plan, execute, synthesize, reflect
  • Translating strategic objectives into implementation initiatives
  • Selecting execution approaches for implementation initiatives
  • Balancing strategy implementation with effective day-to-day operations
  • Key functions of the synthesize activity: operational embedding, knowledge codification, benefits realisation
  • How the reflect activity works in practice
  • Fundamental considerations of strategy implementation
  • Applying the strategy implementation lifecycle to a real scenario

Module 7: Sustainable Strategy Management

• Sustainable Strategy Management
  • How to ensure sustainable strategy implementation
  • How to keep your strategy relevant and successful over time

Module 8: Strategic Capabilities

• Leadership
  • Communication
  • Innovation
  • AI governance
  • Organisational Change Management (OCM)
  • Digital ethics
  • Complexity thinking
  • Portfolio management
  • Risk management
  • Sustainability

Module 9: ITIL and Other Frameworks

• ITIL and DevOps
  • How ITIL and DevOps work together
  • How they complement each other across the product and service lifecycle
• ITIL and PRINCE2
  • Why project management matters in ITIL
  • How ITIL and PRINCE2 complement each other in managing the product and service lifecycle