Frequently Asked Questions
What is ITIL Transformation Version 5?
ITIL Transformation Version 5 is an advanced certification that teaches professionals how to lead digital, organizational, and service transformation using ITIL best practices.
Who should attend the ITIL Transformation course?
This course is suitable for IT leaders, transformation managers, programme managers, service managers, enterprise architects, consultants, governance professionals, and digital transformation specialists.
What will I learn in ITIL Transformation Version 5?
You will learn the ITIL Transformation Model, governance patterns, execution strategies, AI governance, continual improvement, organizational change management, and transformation measurement.
What are the prerequisites for this course?
Participants should hold any ITIL 4 certification, ITIL® Foundation Version 5, or ITIL® Foundation Bridge Version 5 before attending this course.
Does this course prepare me for certification?
Yes. The course prepares participants for the PeopleCert ITIL® Transformation Version 5 certification examination.
Is this course HRDC Claimable?
Yes. This course is HRDC claimable, subject to HRDC approval and your organization's eligibility requirements.
Can this course be customized for our organization?
Yes. The course can be customized to align with your organization's transformation roadmap, governance model, digital strategy, and operational objectives.
How does AI support transformation in ITIL?
ITIL Transformation Version 5 explores how AI supports readiness assessments, adaptive governance, operational decision-making, automation, and continual improvement through the ITIL AI Capability Model.