top of page
SDM: Service Desk Manager

SDM: Service Desk Manager

RM5,700.00Price

Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.

 

The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain the skills needed to steer your service desk to success.

 

Training Duration: 4 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable

 

Download Course Outline

  • Being an effective service desk manager requires a broad range of talents, from people-oriented abilities with an awareness of marketing to financial acumen and presentation skills.
    This course provides a thorough understanding of, and qualification in, the twelve core areas of service desk management.

    This course is designed to provide service desk managers and supervisors with an understanding of the service desk and support environment as well as promoting a greater understanding of the current market place and the responsibilities of a service desk manager.

For a private in-house, please ask us for a quotation.

Convention

Get Ahead of the Competition with a FREE 1-Day Training for Your Company with our GRC-X Premium

Are you concerned that your employees may not have the necessary skills to succeed in their roles or lack the basic fundamentals needed for your organization's full training course?

At GemRain Consulting, we understand that investing in your employees' professional development is essential for business growth. That's why we're offering a one-day free training session specifically for your organization only to help kick-start your employees' job performance or provide them with the essential fundamentals before enrolling in our full training program. Our expert trainers will guide your team through the fundamentals of the training program and equip them with the knowledge. Don't let a lack of training hold your employees back. Take advantage of our free training offer and invest in your team's future success with GemRain Consulting.

bottom of page