Don’t just use AI — build your own Copilot that works for your business.
Transform workflows by creating intelligent chat agents connected to Power Automate and Teams.
Learn to design, deploy, and optimize your own conversational AI without writing a single line of code.
Course Overview
Conversational AI is becoming an essential part of modern business operations — from customer support to internal automation. Microsoft Copilot Studio empowers professionals to build, test, and deploy custom AI agents that integrate seamlessly across Microsoft 365 and Power Platform.
In this 2-day instructor-led course, participants will explore the foundations of conversational AI, build their own agents using Copilot Studio’s low-code interface, and connect them to workflows and applications in Power Automate and Microsoft Teams.
You’ll also learn optimization best practices, topic design, and how to extend Copilot Studio using Bot Framework Composer for advanced customization.
Learning Objectives
Building conversational AI agents with Microsoft Copilot Studio
Using low-code and no-code AI design tools
Connecting AI agents to Power Automate flows
Publishing and managing agents in Microsoft Teams
Optimizing agent performance with analytics and monitoring
Designing effective topic trigger phrases and conversation flows
Extending Copilot Studio with Bot Framework Composer
Who Should Attend
Power Platform functional consultants and developers
IT professionals and digital transformation leads
Business process owners seeking to automate with AI
Teams exploring AI chatbots for internal or external use
Prerequisites
Basic understanding of Microsoft Power Platform (Power Apps, Power Automate)
Experience as an IT professional or student
No prior AI or coding experience required
Course Modules
Module 1: Introduction to Microsoft Copilot Studio
Understand conversational AI concepts, set up an Office 365 tenant, and build your first AI agent.
Creating topics from webpages
Using entities, variables, and topic redirects
Module 2: Power Automate & Other Integrations
Integrate Power Automate flows into Copilot Studio and connect to real-world automation scenarios.
Authentication, exporting, and importing agents
Module 3: Power Platform & Microsoft Teams
Integrate Copilot Studio agents into Microsoft Teams and control user access.
Hands-on: Build an agent within Teams
Module 4: Optimization
Apply best practices in writing topic triggers, monitoring conversations, and improving performance.
Hands-on: Agent topic design and analytics tracking
Module 5: Extending Microsoft Copilot Studio (Optional)
Enhance your agents using Bot Framework Composer for advanced authoring and telephony integration.
Hands-on: Add voice capability via AudioCodecs
Professional Outcomes
This course equips you for roles such as AI Solution Consultant, Power Platform Developer, or Automation Architect — empowering you to build intelligent conversational agents that enhance productivity and customer engagement.
Certification Details
No specific exam for this course
Frequently Asked Questions
Is coding required for this course?
No. You’ll build AI agents using Microsoft Copilot Studio’s low-code environment.
Will I learn how to connect the AI agent to Power Automate?
Yes. You’ll create workflows that allow your Copilot to perform real-time actions.
Can these agents be used in Microsoft Teams?
Yes. You’ll deploy your agent directly within Microsoft Teams.
Do I need Power Platform admin rights?
You’ll need access to a Power Platform environment or tenant setup during the lab.
Is this a certification course?
No. This is a GemRain original skills-based course focused on applied learning.
Is this HRDC claimable?
Yes. It’s fully HRDC claimable for eligible Malaysian employers.
Can I organize this course for my company?
Yes. GemRain offers both private and virtual delivery options for corporate teams.
Do I receive a certificate of completion?
Yes. You’ll receive a GemRain certificate after successfully completing the course.