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Modernize Operations with Tailored GPTs and AI Chatbots

This 2-day hands-on course teaches professionals how to build custom GPT assistants and no-code chatbots using ChatGPT Plus and Dify. Learn to automate workflows, streamline employee training, and enhance customer interactions through AI-powered operational tools.

Duration:

Fees with SST:

2 Days

RM 2,700.00

Every organization faces bottlenecks — from repetitive inquiries to slow internal communication. Tailored GPTs and no-code AI chatbots can now bridge that gap.


This 2-day instructor-led program by GemRain Consulting is designed for business and operational professionals to create customized GPTs and intelligent chatbots using ChatGPT Plus, OpenAI API, DeepSeek, and Dify. Participants will build departmental AI assistants that automate onboarding, reporting, and helpdesk support — all without programming knowledge.


Through guided labs, learners will develop hands-on skills in prompt design, API setup, knowledge-base integration, and deployment — turning AI from a concept into a daily operational asset.


By the end, participants will have deployed working prototypes of GPT assistants and Dify chatbots ready for internal or customer-facing use.

Module 1: Workflow Wizards – Automate Smarter with AI

  • Identify repetitive workflows and map AI integration opportunities.

  • Hands-on: Build an automation plan for your department.


Module 2: Custom GPT Creators – Build Your AI Assistant

  • Use ChatGPT’s Custom GPT builder to create your own digital assistant.

  • Hands-on: Design a GPT for daily department tasks.


Module 3: AI Tutors in Action – Training Your Team with GPT

  • Develop AI tutors for onboarding, skill development, and product knowledge.

  • Activity: Build an internal learning assistant.


Module 4: Workflow AI – Simulate Real Scenarios with GPTs

  • Integrate knowledge documents and test your GPT’s ability to respond accurately.

  • Hands-on: Simulate customer or internal service interactions.


Module 5: Blueprint Your Automation Rollout

  • Create a department-level AI implementation roadmap with KPIs.

  • Workshop: Present your GPT strategy to peers for feedback.

Module 6: Powering Up – Setting Up OpenAI & DeepSeek APIs

  • Configure API accounts and connect Dify with your chosen models.

  • Hands-on: API key setup and verification.


Module 7: Dify Unleashed – No-Code Chatbot Development

  • Explore Dify’s chatbot builder interface and logic flow.

  • Activity: Define chatbot goals and user scenarios.


Module 8: Bot Builder Lab – Constructing Smart Chatbots in Dify

  • Design and connect nodes to create conversation flows.

  • Hands-on: Build a chatbot prototype and connect to OpenAI.


Module 9: Knowledge Injection – Integrating Custom Content

  • Train your chatbot with company FAQs, policies, and manuals.

  • Activity: Test chatbot responses and optimize accuracy.


Module 10: Go Live – Deploying and Showcasing Chatbots

  • Deploy your chatbot to a website, intranet, or internal portal.

  • Presentation: Peer demo and live testing session.

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Frequently Asked Questions (FAQs)

Is this course suitable for non-technical users?

Yes. It’s designed for business professionals with no coding background.

Will I build real chatbots?

Yes. You’ll create working prototypes using ChatGPT Plus and Dify.

Can I integrate internal SOPs or knowledge bases?

Yes. You’ll upload and train your AI with company-specific content.

Do I need prior AI experience?

No. Step-by-step guided labs make it beginner-friendly.

What business functions can benefit most?

HR, customer support, sales, and operations see immediate ROI.


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