CMF: Change Management Foundation

Participants will learn the principles and core elements of Change Management, namely:

• Managing change and the individual
• Managing change and the team
• Managing change and the organization
• Leadership and change

An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the Change Management Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Mock examinations are provided and used as a preparation for the final test.

• Anyone interested in understanding the basic principles of achieving successful organizational change, transition or transformation.
• Team members involved in organizational change, transition or transformation projects

No prerequisites

At the end of this course, you will be able to learn:

• How the process of organizational change or transformation occurs.
• The roles needed to assemble teams most likely to achieve successful organizational change.
• How people react to organizational change and how to help them adapt.
• Developing strategies to keep people motivated while an organization undergoes change.
• The different types of change process e.g. planned and emergent change.
• How to keep stakeholders engaged while an organization undergoes change.

Module 1: Introduction, Change Management Context, Learning

• Learning process and styles
• Learning dip

Module 2: Change and the individual

• Models of individual change
• Motivation
• Individual differences

Module 3: Change and the organization

• Metaphors of organizations
• Organization culture and change
• Models of change
• Key roles in organizational change
• Drivers of change
• Developing vision
• Benefits Management

Module 4: Stakeholder Strategy

• Principles
• Identifying and segmenting stakeholders
• Personas and empathy maps
• Stakeholder mapping
• Influencing strategies

Module 5: Communication & Engagement

• Communications biases
• Feedback and communications approaches
• Communicating change - factors, barriers and approaches Communications channels {Push-Pull & Lean-Rich)
• Planning communications

Module 6: Change Impact

• Identifying and assessing change impact
• Stakeholder impact assessment
• Change severity assessment

Module 7: Change Readiness

• Motivation to change and supporting individuals
• Change agent networks
• Building organizational change readiness
• Building the change team
• Change management plan
• Preparing for resistance

Module 8: EXAM PREPARATION

• Exam revision and preparation

CMP: Change Management Practitioner

The CMP: Change Management Practitioner course provides participants with a thorough grounding in the Principles of Change Management, as they are summarized in the reference literature.

ITIL4F: ITIL4 Foundation Training

This ITIL4F: ITIL4 Foundation Training course is a three-day classroom training relevant for professionals who play a role in developing, implementing and managing IT services in order to understand, create and deliver business value. The course is based on the updated ITIL framework dubbed ITIL4.