ISOP: ISO/IEC 20000 Practitioner

Name: ISOP: ISO/IEC 20000 Practitioner
Brand: ISO

RM 6,000.00

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This ISO IEC 20000 Practitioner training course will provide you with enough knowledge of ISO IEC 20000 and its application to analyze and apply what you've learned to a variety of activities that will help you meet the requirements of Part 1 and achieve and maintain ISO IEC 20000 certification.

The course covers the standard's second edition (ISO IEC 20000-1:2011), which supersedes and replaces the first edition (ISO IEC 20000-1:2005). Students who have completed this course will be well equipped to pass the accompanying ISO IEC 20000 Practitioner certification exam.

Training Duration: 3 Days

Certificate Of Completion Available
Group Private Class
VILT Class Available
SBL-Khas Claimable
Exam is included

Download Course Outline

This ISOP: ISO/IEC 20000 Practitioner course provides sufficient understanding of ISO/IEC 20000 and its application to be able to analyze and apply the gained knowledge to a range of activities that would support organizations in conforming to the requirements of Part 1, and achieving and retaining ISO/IEC 20000 certification.

The course covers the second edition of the standard (ISO/IEC 20000-1: 2011) which cancels and replaces the first edition (ISO/IEC 20000-1: 2005)

Some of the main differences are as follows:

Closer alignment to ISO 9001

Closer alignment to ISO/IEC 27001

Change of terminology to reflect international usage

Clarification of the requirements for the governance of processes operated by other parties

Clarification of the requirements for defining the scope of the SMS

Clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services

Introduction of new requirements for the design and transition of new or changed services
At the end of this course the student will be able to:

Understand the purpose, use and application of Parts 1,2,3 and 5 of the standard

Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification

Understand, explain and advise on issues regarding applicability, eligibility and scope definition

Understand and explain the relationship between ISO/IEC 20000 and ITSM bet practices in common use and related standards

Explain and apply the requirements of Part 1

Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the ongoing demonstration of conformance to Part 1.

Advise and assist in ISO/IEC 20000 certification readiness assessments

Produce a gap analysis supported by an improvement and implementation plan

Understand, create and apply a service management plan

Assist and advise organizations on the implementation of continual improvement processes

Prepare organizations for an ISO/IEC 20000 certification audit using the regulations of the APMG Certification scheme.

Frequently Asked Questions

What is ITIL Transformation Version 5?

ITIL Transformation Version 5 is an advanced certification that teaches professionals how to lead digital, organizational, and service transformation using ITIL best practices.

Who should attend the ITIL Transformation course?

This course is suitable for IT leaders, transformation managers, programme managers, service managers, enterprise architects, consultants, governance professionals, and digital transformation specialists.

What will I learn in ITIL Transformation Version 5?

You will learn the ITIL Transformation Model, governance patterns, execution strategies, AI governance, continual improvement, organizational change management, and transformation measurement.

What are the prerequisites for this course?

Participants should hold any ITIL 4 certification, ITIL® Foundation Version 5, or ITIL® Foundation Bridge Version 5 before attending this course.

Does this course prepare me for certification?

Yes. The course prepares participants for the PeopleCert ITIL® Transformation Version 5 certification examination.

Is this course HRDC Claimable?

Yes. This course is HRDC claimable, subject to HRDC approval and your organization's eligibility requirements.

Can this course be customized for our organization?

Yes. The course can be customized to align with your organization's transformation roadmap, governance model, digital strategy, and operational objectives.

How does AI support transformation in ITIL?

ITIL Transformation Version 5 explores how AI supports readiness assessments, adaptive governance, operational decision-making, automation, and continual improvement through the ITIL AI Capability Model.

ISOP: ISO/IEC 20000 Practitioner

WHAT WILL YOU LEARN

AUDIENCE

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Frequently Asked Questions

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