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ISOP: ISO/IEC 20000 Practitioner

ISOP: ISO/IEC 20000 Practitioner


This ISO IEC 20000 Practitioner training course will provide you with enough knowledge of ISO IEC 20000 and its application to analyze and apply what you've learned to a variety of activities that will help you meet the requirements of Part 1 and achieve and maintain ISO IEC 20000 certification.


The course covers the standard's second edition (ISO IEC 20000-1:2011), which supersedes and replaces the first edition (ISO IEC 20000-1:2005). Students who have completed this course will be well equipped to pass the accompanying ISO IEC 20000 Practitioner certification exam.


Training Duration: 3 Days

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable


Download Course Outline

  • This ISOP: ISO/IEC 20000 Practitioner course provides sufficient understanding of ISO/IEC 20000 and its application to be able to analyze and apply the gained knowledge to a range of activities that would support organizations in conforming to the requirements of Part 1, and achieving and retaining ISO/IEC 20000 certification.

    The course covers the second edition of the standard (ISO/IEC 20000-1: 2011) which cancels and replaces the first edition (ISO/IEC 20000-1: 2005)

    Some of the main differences are as follows:

    • Closer alignment to ISO 9001
    • Closer alignment to ISO/IEC 27001
    • Change of terminology to reflect international usage
    • Clarification of the requirements for the governance of processes operated by other parties
    • Clarification of the requirements for defining the scope of the SMS
    • Clarification that the PDCA methodology applies to the SMS, including the service management processes, and the services
    • Introduction of new requirements for the design and transition of new or changed services

For a private in-house, please ask us for a quotation.


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