Generative AI for Daily Work Optimization is a structured, instructor-led program designed to help professionals apply Generative AI confidently and responsibly in everyday business tasks. Rather than focusing on technical development, this course emphasizes practical workplace usage—how AI can support communication, decision-making, analysis, and productivity across roles and industries.
As Generative AI tools such as ChatGPT, Gemini, Copilot, and DeepSeek become embedded in daily workflows, many professionals struggle with inconsistent results, unclear outputs, or uncertainty around ethical and compliant usage. This course addresses those challenges by providing a clear foundation in how Generative AI works, followed by hands-on strategies to guide AI tools effectively through structured prompting and contextual awareness.
Over two days, participants progress from understanding core Generative AI concepts to applying AI across real business scenarios. Learners are introduced to large language models (LLMs), natural language processing (NLP), tokenization, and fine-tuning concepts in a non-technical manner, ensuring clarity without complexity. Responsible AI usage is a core theme throughout the program, with attention given to data privacy risks, hallucinations, governance frameworks such as PDPA, and ethical prompt design.
What learners will gain from this course:
A clear understanding of how Generative AI works and where it adds value
Practical skills in prompt engineering for business communication
The ability to control tone, structure, and writing style in AI-generated content
Confidence in applying responsible and compliant AI practices
Awareness of how AI is reshaping roles and workflows in modern organisations
Key learning areas include:
Foundations of Generative AI
Understanding LLMs, NLP, tokens, and fine-tuning
Comparing popular AI tools and their strengths and limitations
Managing risks related to data privacy, hallucinations, and misuse
Prompting Strategies and Personalisation
Applying structured prompting frameworks
Using tone, vocabulary, and context to shape AI outputs
Training AI to reflect personal or organisational writing styles
Understanding AI detection tools and content authenticity
Strategic Business Communication
Drafting proposals, SOPs, and executive documents
Evaluating ideas using structured reasoning techniques
Summarising and analysing complex documents such as reports and financial statements
Translating technical or legal language into clear, business-friendly terms
AI for Spreadsheets, Presentations, and Simulation
Using AI to generate formulas, macros, and insights
Automating repetitive tasks and supporting data analysis
Creating presentation content, visuals, and improvement recommendations
Simulating stakeholder conversations and user journeys using AI
Future of Work and Automation Trends
Understanding AI agents and multi-step task automation
Redesigning roles in AI-augmented workplaces
Reframing prompt engineering as a core professional skill
This course is ideal for managers, team leaders, and executives who want to harness Generative AI as a productivity multiplier rather than a risk. By the end of the programme, participants will be able to use Generative AI tools safely, strategically, and effectively to enhance daily work outcomes.
Training Course Modules
Module 1: Foundations of Generative AI & Responsible Use
What is Generative AI? Key terms: LLMs, NLP, fine-tuning, tokens.
Tool comparison: ChatGPT, Gemini, Copilot, Perplexity, DeepSeek, Claude – where they shine, where they fall short.
Explanation of tokens and tokenization concepts.
Responsible AI Use:
Privacy risks, hallucinations, data leakage
Governance frameworks: PDPA, internal controls
Ethical prompt practices + role-based safety
Module 2: Gen AI Prompting Techniques
Overview of ChatGPT: Introducing the concept of ChatGPT and its capabilities in conversational AI.
Understanding prompting strategies and framework Importance of tone, writing style and vocabulary level
Discussing the importance of domain specific fine-tuning and data preparation from various data sources such as PDF and web search.
The "Ultimate Prompt" method
Understand the current limitations utilising AI in content creation
Module 3: The Art of Personalisation
Understanding the typical writing style of AI
Introduction to top AI detection tools
Mimic techniques to train AI on your unique writing patterns
Configuration of custom instructions remember your writing style
Module 4: Strategic Communication & Business Writing Use Cases
Exploring AI tools for generating compelling copywriting for various business use cases.
Creation of business proposals and Standard Operations Procedure (“SOP”) using chain of thought techniques.
Evaluation of business ideas using tree of thoughts techniques.
Summarizing, analysing and generating insights from complex documents such as financial statements and investor relations report.
Translating legal terms into layman-friendly language and across multiple languages
Module 5: Supercharging Spreadsheets with AI
Use AI to generate custom formulas
Demonstration on using AI to write custom macros for Excel and Google Sheet
Exploring the usage of the Reasoning Model for data analysis and reporting
Perform data cleaning, analysis, visualization, and extracting insights using AI functionalities.
Exploring ways to automate repetitive tasks, such as automated data entry, pattern recognition, and predictive analysis.
Generate charts with AI prompts.
Understand the current limitations of utilising AI in spreadsheets
Module 6: User Experience Simulation Using AI
Guided exercise on training a basic custom GPT model for a simplified chatbot scenario.
Develop user personas and map out various stakeholder roles and personalities using the User Journey Framework
Creating personalized pitch to convince various stakeholders using their voice.
Crafting customized scripts across different communication touchpoints- online, phone, and in-person customer interactions.
Simulating real-world conversations with different stakeholders of various personalities using GPT.
Module 7: Mastering Presentations Using AI
Introduction to Generative AI and its role in generating slide content, design suggestions, and layout structuring.
Using AI prompts to generate custom images for presentations.
Learn about image and video copyright and the role of AI in curating content.
Using AI to evaluate the presentation deck and how to improve it further.
Understand the current limitations of utilising AI for image and video generation.
Module 8: Automation Trends & The Future of Work
AI Beyond Cloud LLM Models – Shift towards custom-trained models tailored to organizational data, compliance, and internal workflows.
AI Agents and Workflow Automation – Introduction to AI agents performing multi step business tasks such as document generation, data extraction, and reporting support.
Prompt Engineering as an Essential Skill – Reframing prompting as a core productivity and communication skill across knowledge roles.
Redesigning Roles in the AI-Augmented Workplace – Understanding the transition from task execution to AI orchestration and oversight.
Get more done with less — unlock the productivity power of AI for writing, analysis, and communication.
From SOPs to pitch decks — discover how AI can enhance every part of your daily work.
Learn how to speak AI’s language and guide tools like ChatGPT to deliver real business value.
Course Overview
AI is no longer futuristic — it’s already changing how work gets done. From faster document creation to smarter decision support, Generative AI is helping professionals boost productivity and reclaim time.
This 2-day instructor-led course equips you with practical knowledge of Generative AI tools like ChatGPT, Gemini, Copilot, and DeepSeek. You’ll learn prompt engineering, document personalization, summarization, spreadsheet analysis, presentation creation, chatbot simulation, and more.
With a strong emphasis on business applications, this course is ideal for teams who want to automate content, improve communication, and reduce friction in daily workflows — all while using AI responsibly and ethically.
Learning Objectives
Prompt engineering for writing, summarization, and personalization
Using AI to generate proposals, SOPs, business ideas, and summaries
AI-enhanced spreadsheet work (formulas, macros, charts, data cleaning)
Simulating chatbots, stakeholder voices, and customer personas
Designing and improving PowerPoint decks with AI
Responsible use of AI (ethics, privacy, hallucination risk, governance)
Understanding the future of AI-powered roles and automation trends
Who Should Attend
Executives, team leaders, and knowledge workers
Professionals involved in communication, planning, reporting, or presentations
HR, marketing, operations, and client-facing professionals
Anyone who wants to integrate AI into their daily business toolkit
Prerequisites
Familiarity with basic digital tools (Excel, Google Docs, PowerPoint)
No programming or AI background required
Course Modules
Module 1: Foundations of Generative AI & Responsible Use
LLMs, NLP, tokenization, model fine-tuning
Comparing ChatGPT, Gemini, Claude, Copilot, DeepSeek
Governance frameworks (PDPA), privacy risks, ethical prompting
Module 2: Gen AI Prompting Techniques
Prompting frameworks, tone, vocabulary, writing style
“Ultimate Prompt” method and custom instruction use
Fine-tuning with data (PDF, web search, domain prep)
Module 3: The Art of Personalisation
Mimicking personal voice and writing style
Detecting AI-generated content
Customizing AI outputs with top detection tools
Module 4: Strategic Communication & Business Writing
Using AI for SOPs, business proposals, and multi-language translation
Tree of thought vs chain of thought reasoning
Summarizing documents (financial, legal, IR reports)
Module 5: Supercharging Spreadsheets with AI
Generating formulas, macros, visualizations
Data cleaning, pattern recognition, predictive analytics
Automating reporting with reasoning models
Module 6: User Experience Simulation Using AI
Simulating conversations and stakeholder voices
Creating user personas and GPT-based chat simulations
Personalized pitches across channels (email, call, presentation)
Module 7: Mastering Presentations Using AI
Generating slides, layout suggestions, and images
Copyright awareness in AI-generated visuals
AI evaluation and improvement of presentation decks
Module 8: Automation Trends & The Future of Work
Introduction to AI agents and multi-step workflows
Role redesign in an AI-augmented workplace
Prompting as a business communication skill
Professional Outcomes
Completing this course positions you as a Generative AI Power User, Business Prompt Engineer, or AI-Enhanced Knowledge Worker — enabling you to lead digital productivity transformations within your team.
Certification Details
No specific exam for this course
Frequently Asked Questions
Do I need coding knowledge?
No. The course is designed for non-technical professionals.
Will I use ChatGPT and other tools hands-on?
Yes. You’ll practice with real tools like ChatGPT, Gemini, DeepSeek, and more.
Is this course focused on writing or automation?
Both. You’ll use AI for content creation, spreadsheet automation, and simulation.
Is prompt engineering difficult?
No. The course breaks it down into frameworks you can reuse immediately.
Is this a Microsoft, Google, or CertNexus certification course?
No. This is a GemRain custom-developed course.
Is this HRDC claimable?
Yes. It’s fully HRDC claimable for eligible Malaysian employers.
Can I run this course for my entire team or department?
Yes. GemRain offers private delivery for internal upskilling initiatives.
Will I get a certificate?
Yes. A GemRain certificate is provided upon course completion.