It’s how you become more agile to delight your customers. With Microsoft Dynamics 365, you’ll have the only portfolio of intelligent business applications that empowers everyone to deliver operational excellence and create more engaging customer experiences.

 

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.

 

Learn how you can use Dynamics 365 to meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications.

 

Dynamics 365 Sales

 

Connect sales teams to customers through the channel the customers prefer through individualized selling at scale. Learn to predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel. Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close and get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

 

If you have experience using your technical expertise with both Microsoft Power Platform and Dynamics 365 to implement and extend sales solutions for your organization, the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate certification could be just right for you. It’s designed to highlight those same in-demand skills. This certification demonstrates that you know how to apply technical knowledge to implement simplified experiences for sellers that enable them to focus on building customer relationships.

 

A Microsoft Certification validates to the world that you have these skills—whether you’re just starting out, looking to use your functional consultant prowess to advance your career, or wanting to change to a new, in-demand career. Use this industry-recognized Microsoft Certification to help shape the direction of your journey. 

 

Dynamics 365 Marketing

 

Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. Learn to design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

 

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics and use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

 

If you’re a marketer who uses your technical expertise with both Dynamics 365 and Microsoft Power Platform to implement marketing solutions for your organization, the Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate certification could be just right for you. A Microsoft Certification validates to the world that you have valuable skills—whether you’re just starting out, looking to use your functional consultant experience to advance your career, or wanting to change to a new, in-demand career.

 

IDC research shows that after professionals have achieved something challenging, like earning a certification, they’re more likely to continue learning and increase their value to their organizations. There’s a need for marketing professionals who innovate and bring better solutions to customers. The Microsoft approach to certification focuses on building a strong learning culture and encouraging learners on their journey. A Microsoft white paper on role-based tech training and certifications reports that 91 percent of IT professionals with certifications believe that the effort employees put into acquiring new skills strongly contributes to their success in digital transformation.

 

Dynamics 365 Customer Service

 

Automate self-service with virtual agents and rich knowledge base portals. Utilize D365 Customer Service to personalize customer interactions using connected experiences and take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.

 

If you have strong applied knowledge of Customer Service, along with experience implementing Dynamics 365 omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction, the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification could be a great fit for you.

 

In addition, this certification demonstrates that you know how to collaborate with a customer engagement administrator to implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.

 

Dynamics 365 Field Service

 

Move from reactive to proactive to predictive service using data insights and connected experiences. Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs and equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

 

If you’re a functional consultant who uses your technical expertise with both Dynamics 365 and Microsoft Power Platform to implement intelligent planning solutions for your organization to help ensure consistent and dependable operations, the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification could be just what you’ve been looking for.

 

Functional consultants collaborate with the designers of Field Service processes. They implement these processes, configure default administration areas of the Field Service application, deploy the Connected Field Service (IoT) solution and the mobile application, and implement any additional customizations needed. Field Service functional consultants are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

 

As a candidate for this certification, you must know how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, user roles, settings, the Connected Field Service solution, and configuration of the Field Service Mobile application. You should also be familiar with the Microsoft Power Apps–based mobile application.