
Microsoft Dynamics 365 Certification
Learn how to be more agile with Dynamics 365, the only intelligent business application suite that allows anybody to adapt and innovate.
With Microsoft Dynamics 365 role-based certification courses for business applications, you may advance your career, gain recognition, and confirm your technical competence for current and future industry employment roles. Building your trust in Dynamics 365 and Power Platform solutions can help you connect your customers and company, transforming ideas into actionable solutions with real-time insights that drive outcomes.
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MB-210T01: Microsoft Dynamics 365 Sales
RM1,500.00
ILT/VILT
Microsoft Dynamics 365 Sales is a sales management software designed to help your organization gain a 360-degree view of critical business development processes, maximize revenue opportunities, and more effectively collaborate across pursuit teams.
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-220T00: Microsoft Dynamics 365 Marketing
RM3,000.00
ILT/VILT
Microsoft Dynamics 365 Marketing is a marketing solution that unifies your customer information, provides marketing automation features such as lead scoring and customizable email templates, and allows you to create personalized customer journeys.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-230T01: Microsoft Dynamics 365 Customer Service
RM2,800.00
ILT/VILT
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-240T00: Microsoft Dynamics 365 Field Service
RM2,800.00
ILT/VILT
The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-300T00: Microsoft Dynamics 365: Core Finance and Operations
RM2,200.00
ILT/VILT
Microsoft Dynamics 365 for Operations provides manufacturers a solution that is architected with flexibility and change in mind, built with operational excellence at its core, and focused on allowing you to drive innovation and be the market leader.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-310T00: Microsoft Dynamics 365 Finance
RM3,000.00
ILT/VILT
Microsoft Dynamics 365 for Finance and Operations is a Microsoft enterprise resource planning system for medium to large organisations. The software, part of the Dynamics 365 product line, was first on general release in November 2016, initially branded as Dynamics 365 for Operations.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-320T00: Microsoft Dynamics 365 Supply Chain Management, Manufacturing
RM3,000.00
ILT/VILT
Predict disruptions and respond fast by digitising your supply chain, enhancing visibility, improving planning, and maximising asset productivity. ... Predict demand and plan supply and production in near-real time, ensuring the right resources and stock are in the right place.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-330T00: Microsoft Dynamics 365 Supply Chain Management
RM3,500.00
ILT/VILT
Dynamics 365 Supply Chain Management is an operational and warehouse management software that is powered by the Microsoft Cloud to provide predictive insights, manufacturing productivity and supply chain agility through IoT, AI and mixed reality.
Training Duration: 5 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-500T00: Microsoft Dynamics 365: Finance and Operations Apps Developer
RM3,500.00
ILT/VILT
Microsoft Dynamics 365 Finance and Operations Apps Developers implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations.
Training Duration: 5 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
RM1,300.00
ILT/VILT
If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Microsoft Dynamics 365 to enhance your career journey.
People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:
- IT professionals who want to show a general understanding of the applications they work with
- Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
- Developers who want to highlight their understanding of business operations and CRM
- Students, recent graduates, and people changing careers who want to make the most of Dynamics 365 customer engagement capabilities to move to the next level
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-920T00: Microsoft Dynamics 365 Fundamentals (ERP)
RM1,300.00
ILT/VILT
If you have a broad exposure to the enterprise resource planning (ERP) capabilities of Microsoft Dynamics 365 and understand the fundamentals of how finance and operations apps fit in within the overall Microsoft ecosystem—this certification is for you.
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB700T00: Microsoft Dynamics 365: Finance and Operations Apps Solution Architect
RM2,800.00
ILT/VILT
Solution Architects for Finance and Operations apps in Microsoft Dynamics 365 are trusted advisors who consult with organizations and implementation team members to refine business needs into a well-defined and cost-effective solution. Skills measured: Architect solutions.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
Microsoft Dynamics 365 Training and Certification
It’s how you become more agile to delight your customers. With Microsoft Dynamics 365, you’ll have the only portfolio of intelligent business applications that empowers everyone to deliver operational excellence and create more engaging customer experiences.
Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.
Learn how you can use Dynamics 365 to meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications.
Dynamics 365 Sales
Connect sales teams to customers through the channel the customers prefer through individualized selling at scale. Learn to predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel. Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close and get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.
If you have experience using your technical expertise with both Microsoft Power Platform and Dynamics 365 to implement and extend sales solutions for your organization, the Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate certification could be just right for you. It’s designed to highlight those same in-demand skills. This certification demonstrates that you know how to apply technical knowledge to implement simplified experiences for sellers that enable them to focus on building customer relationships.
A Microsoft Certification validates to the world that you have these skills—whether you’re just starting out, looking to use your functional consultant prowess to advance your career, or wanting to change to a new, in-demand career. Use this industry-recognized Microsoft Certification to help shape the direction of your journey.
Dynamics 365 Marketing
Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. Learn to design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics and use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.
If you’re a marketer who uses your technical expertise with both Dynamics 365 and Microsoft Power Platform to implement marketing solutions for your organization, the Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate certification could be just right for you. A Microsoft Certification validates to the world that you have valuable skills—whether you’re just starting out, looking to use your functional consultant experience to advance your career, or wanting to change to a new, in-demand career.
IDC research shows that after professionals have achieved something challenging, like earning a certification, they’re more likely to continue learning and increase their value to their organizations. There’s a need for marketing professionals who innovate and bring better solutions to customers. The Microsoft approach to certification focuses on building a strong learning culture and encouraging learners on their journey. A Microsoft white paper on role-based tech training and certifications reports that 91 percent of IT professionals with certifications believe that the effort employees put into acquiring new skills strongly contributes to their success in digital transformation.
Dynamics 365 Customer Service
Automate self-service with virtual agents and rich knowledge base portals. Utilize D365 Customer Service to personalize customer interactions using connected experiences and take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
If you have strong applied knowledge of Customer Service, along with experience implementing Dynamics 365 omnichannel solutions that focus on service, quality, reliability, efficiency, and customer satisfaction, the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification could be a great fit for you.
In addition, this certification demonstrates that you know how to collaborate with a customer engagement administrator to implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
Dynamics 365 Field Service
Move from reactive to proactive to predictive service using data insights and connected experiences. Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs and equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
If you’re a functional consultant who uses your technical expertise with both Dynamics 365 and Microsoft Power Platform to implement intelligent planning solutions for your organization to help ensure consistent and dependable operations, the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification could be just what you’ve been looking for.
Functional consultants collaborate with the designers of Field Service processes. They implement these processes, configure default administration areas of the Field Service application, deploy the Connected Field Service (IoT) solution and the mobile application, and implement any additional customizations needed. Field Service functional consultants are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
As a candidate for this certification, you must know how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, user roles, settings, the Connected Field Service solution, and configuration of the Field Service Mobile application. You should also be familiar with the Microsoft Power Apps–based mobile application.