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DITSM: DevOps And ITSM

DITSM: DevOps And ITSM

RM2,000.00Price

Since DevOps is gaining momentum, one-size-fits-all solutions or formulae that ensure a successful DevOps implementation do not exist. In an organization where ITIL processes have been part of organizing the life cycle of a service, the challenge is to identify the areas where you will get the most value for money through improved collaboration in and between multidisciplinary teams in DevOps initiatives.

 

How can organizations benefit from DevOps and ITIL methodologies? That is why this DevOps and IT Service Management training will prepare students to review and consider how ITIL processes applied in a pragmatic, and customized manner, can make a significant impact on delivering IT services. Students will be prepared to be judicious in the way that they apply continuous improvement on processes, in this way organizations benefit from DevOps and ITIL methodologies.

 

Training Duration: 1 Day

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable

 

Download Course Outline

  • This 1-day DITSM: DevOps And ITSM training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other.

     

    It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization.

Frequently Asked Questions

What is agentic AI?

Agentic AI refers to intelligent AI agents that can autonomously perform tasks, make decisions, and interact with systems to achieve specific goals.

Who should attend an Agentic AI course?

This course is suitable for business leaders, managers, consultants, and decision-makers involved in digital transformation and automation initiatives.

Do I need technical skills to learn agentic AI?

No. This course focuses on strategy and business applications rather than technical implementation.

What is the difference between AI automation and agentic AI?

Traditional automation follows predefined rules, while agentic AI uses intelligent agents that can adapt, make decisions, and execute tasks dynamically.

How can businesses use AI agents?

Businesses can use AI agents for workflow automation, customer service, data processing, decision support, and operational optimization.

Is this course HRDC Claimable?

Yes. This course is HRDC claimable, subject to HRDC approval and company eligibility requirements.

Can this course be customized for our organization?

Yes. The course can be tailored to your organization’s processes, industry use cases, and AI strategy.

Is there a certification for this course?

Yes. This course prepares participants for the CertNexus AgenticAIBIZ™ (AGZ-110) certification.


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