ITIL® 4 Training and Certification Programs provide IT professionals and organizations with a globally recognized framework for managing IT services in a modern, agile, and value-driven way. Whether you're in operations, support, service delivery, or digital transformation, ITIL 4 offers the structure to scale IT best practices effectively.
GemRain offers a full suite of ITIL® 4 programs — from Foundation-level courses to Specialist, Strategist, and Leader tracks — designed to align IT processes with business goals, reduce service disruptions, improve governance, and increase user satisfaction.
Participants will learn how to apply ITIL’s Service Value System (SVS), manage incident response, enable continual improvement, and balance stability with innovation across the IT landscape. Each course includes real-world case studies, interactive exercises, and official ITIL® 4 content licensed by accredited providers.
All programs are HRDC claimable, exam-inclusive, and facilitated by experienced, certified instructors. Whether you're pursuing individual career growth or upskilling your ITSM team, ITIL® 4 training builds a stronger, more resilient IT function in any organization.
ITIL® 4 isn’t just about process — it’s about delivering consistent business value through smarter IT.
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ITIL 4
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ITIL4-CDS: ITIL® 4 Specialist: Create, Deliver & Support
RM7,000.00
ILT/VILT
ITIL® 4 Specialist: Create, Deliver & Support is designed for ITSM professionals who are responsible for the end-to-end delivery of IT-enabled and digital goods and services.
CDS offers advice on the cultural and team management components of product and service management, as well as an introduction of the many tools and technology available to help with service management.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- Exam is included
Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.
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ITIL4-DITS: ITIL® 4 Leader: Digital & IT Strategy
RM7,900.00
ILT/VILT
Lead your business into the digital age and learn new digital strategy skills you need to succeed.
ITIL® 4 Leader: Digital & IT Strategy focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (and should) be integrated to the IT strategy and aligned with the wider organization’s goals.
It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management
challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to the very strategic level among companies and business leaders.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- Exam is included
Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.
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ITIL4-DPI: ITIL® 4 Strategist: Direct, Plan & Improve
RM7,000.00
ILT/VILT
ITIL® 4 Strategist: Direct, Plan & Improve is designed at managers of all levels who are responsible for setting direction and strategy, as well as establishing a team that is always improving.
Break through silos and successfully cascade goals across teams by aligning governance and business objectives. Encourage a culture of continuous product and service improvement. To remove waste and stimulate feedback loops, learn how to construct reporting cycles and use Lean, Agile, and DevOps methods of working.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- Exam is included
Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.
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ITIL4-DSV: ITIL® 4 Specialist: Drive Stakeholder Value
RM7,000.00
ILT/VILT
Fostering mutually beneficial relationships between service providers and stakeholders is essential to building successful IT or digital services that meet customer needs.
ITIL® 4 Specialist: Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- Exam is included
Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.
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ITIL4-HVIT: ITIL® 4 Specialist: High Velocity IT
RM7,000.00
ILT/VILT
ITIL® 4 Specialist: High Velocity IT certification is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments.
Learn how to balance working with complex, adaptive systems with flexible processes that adjust to changing environments and route causes. Understand how small but powerful improvements to individual organizational approaches can contribute to creating value in high velocity environments.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- Exam is included
Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.
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ITIL4F: ITIL® 4 Foundation Training
RM4,700.00
ILT/VILT
ITIL® 4: The new standard in IT Service Management.
The ITIL® 4 Foundation credential is intended to provide as an introduction to ITIL 4, allowing candidates to see IT service management via an end-to-end operational model for the creation, delivery, and continuous improvement of technology-enabled goods.
ITIL® 4 Foundation is the perfect starting point for professionals wanting to gain a better understanding of IT and digital service delivery. Developed by IT Service Management experts, this certification will provide learners with unparalleled knowledge about efficient service management techniques that can help their organisation take advantage of modern technologies.
From there it's possible to level up with either the Managing Professional or Strategic Leader certifications - two highly sought-after qualifications designed specifically for today’s tech pros!
Training Duration: 3 Days
- Letter of Course Attendance
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- Exam is included
Learn IT best practices. Increase your organization's efficiency and effectiveness with IT Service Management (ITSM) training and certification today.
Frequently asked questions
What is ITIL® 4 and who is it for?
ITIL® 4 is the global standard for IT service management. It’s ideal for IT professionals, managers, and support teams looking to improve service delivery and efficiency.
Are ITIL® 4 courses HRDC claimable?
Yes. All ITIL® 4 training courses under GemRain are fully HRDC claimable and suitable for public or in-house delivery.
What levels of ITIL® 4 certification are available?
We offer ITIL® 4 Foundation, Specialist, Strategist, and Leader tracks — leading up to the ITIL Master designation for advanced learners.
Will I receive a certification after completing the course?
Yes. After passing the official ITIL® 4 exam included in the course, you’ll earn an internationally recognized certification issued by Axelos/PeopleCert.
Is the course suitable for non-technical professionals?
Yes. ITIL® 4 focuses on service processes and value delivery, making it relevant for both technical and business-facing roles.
Do the programs include exam preparation?
Absolutely. All ITIL® 4 courses include official materials, practice questions, and guided exam prep from certified trainers.
Can we run ITIL® 4 training in-house for our IT team?
Yes. We offer tailored, HRDC claimable in-house ITIL® 4 training based on your organization’s service maturity and IT structure.