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5 Common Mistakes ITIL Newbies Made When Adopting ITIL

Updated: Mar 24, 2022

While starting into a new IT service management enterprise, newly certified ITIL practitioners are full of vigour and dynamism. However, not everyone realizes that obtaining ITIL certification is only beginning a new career journey. Adopting the ITIL Framework in IT service management necessitates a detailed understanding of the scope and depth of potential changes to organizational processes, resources, and technology. To begin implementing ITIL across the firm, you'll need a clear vision and a related business strategy. It is also necessary to evaluate the project's progress regularly.


Professionals who have completed ITIL Foundation training have a strong desire to progress in their careers. They will generally establish distinct groups for managing issues, problems, and modifications in a project in this endeavour.

However, this step is entirely ineffective in IT Service Management ideas. As a result, newly trained professionals should be aware that not all processes necessitate the involvement of a specialized team. Processes are simply a collection of actions, and the majority of them may be handled by a single resource capable of doing many tasks.

As a result, it's usually best to concentrate on the procedures dependent on the numerous actions of a given process. These procedures can then be strengthened and integrated into the new company's operations.

Process-oriented but not service-oriented

Before learning more about the organization's services, newly trained ITIL professionals concentrate on stabilizing the processes. This is a terrible situation since the decision to explore process stability may hinder the company when it becomes an IT service provider.

Certified and ready to take on the responsibilities

ITIL certification isn't everything you'll need to succeed in ITSM. The service lifecycle that an ITIL course participant learns is a simplified version of the complicated IT service management concepts. This does not cover everything an organization needs to know to realize the benefits of ITIL.

When creating a service catalogue, don't forget about business needs

When creating a service catalogue, it's usually a good idea to document the IT services given to various organizations. A service catalogue should bridge the gap between business expectations and IT deliveries. As a result, mapping present services to intended business objectives can help bridge the gap between IT and business expectations.

Attempting to Lead a Project on Your Own

ITIL supports the reality that IT has been providing services to various enterprises. As a result, IT should collaborate to meet and support multiple business needs. As a result, implementing a technology or a process without sufficient direction might be risky.


ITIL has been around for more than three decades. Although IT service management has aided many firms worldwide, it is of little use if the implementation-related difficulties outweigh the anticipated commercial benefits.

As a result, addressing the concerns that arise during IT service management tools and processes might help avoid the pitfalls that can occur while using the ITIL framework.


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