ITIL4-DPI: ITIL® 4 Strategist: Direct, Plan & Improve

This ITIL 4 certification prepares students for the ITIL 4 Direct, Plan and Improve exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization.

Following the completion of the course, participants will be able to understand and know:

• The Key Concepts of Direct, Plan & Improve
• The scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• The role of GRC and know how to integrate the principles and methods into the service value system
• How to use the key principles and methods of continual improvement for all types of improvements
• How to use the key principles and methods of Organizational Change Management to direction, planning and improvement
• How to use the key principles and methods of measurement and reporting in directing, planning and improvement
• How to direct, plan and improve value streams and practices

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

The target audience for this qualification aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Module 1: Introduction

• Direct Plan & Improve (DPI)
• ITIL 4 DPI and the Value Chain

Module 2: Key Concept of DPI

• Key terms
• Key Concepts
• Value, outcomes, costs and ricks in direct, plan and improve

Module 3: Scope of Control, Governance, Risks & Controls (GRC)

• Scope of Control
• Role of Governance, Risks and Controls

Module 4: Using Continual Improvement

• Continual Improvement
• Assessment Objectives and Methods
• Build, Justify and Advocate for a Business Case

Module 5: Communication and Change

• Organizational Change
• Key Principles and Methods of Communication

Module 6: Measurement and Reporting

• Measurements and Reporting

Module 7: Direct, Plan and Change

• Value Streams & Practices
• Developing a Value Stream Map
• Designing a Workflow
• Addressing the 4 Dimensions
• Applying the Guiding Principles
• Ensuring & Utilizing Feedback

ITIL4-HVIT: ITIL4 High Velocity IT

ITIL 4 Specialist High Velocity IT (HVIT) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

ITIL4-DSV: ITIL4 Drive Stakeholder Value

ITIL 4 Specialist Drive Stakeholder Value (DSV) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

ITIL4-DITS: ITIL4 Digital And IT Strategy

The ITIL® 4 Digital & IT Strategy course is therefore aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organization against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

ITIL4-CDS: ITIL4 Create, Deliver And Support

This ITIL4-CDS: ITIL4 Create, Deliver And Support course teaches not only how value streams can be built and managed holistically but how continual improvement iterations and feedback loops can be included in value streams. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.

Why is the continuous product and service improvement important for a business? 

• Continuous product and service improvement is important for businesses because it helps them stay competitive, meet the evolving needs and preferences of their customers, identify and address issues or areas for improvement, increase customer satisfaction and loyalty, and differentiate themselves from their competitors. This can ultimately lead to increased revenue and profits for the business and create value for its customers and stakeholders.

What is ITIL Service Value Chain? 
The value chain consists of eight activities that are performed to deliver value to customers through IT services. These activities are:

• Plan: This activity involves planning and designing the IT services that will be delivered to customers.
• Improve: This activity involves identifying opportunities to improve the IT services and making necessary changes to enhance their quality and value.
• Engage: This activity involves engaging with customers and stakeholders to understand their needs and preferences and ensure that the IT services meet their expectations.
• Design and Transition: This activity involves designing and transitioning the IT services to meet the needs of the customer.
• Obtain/Build: This activity involves obtaining or building the necessary resources to deliver the IT services.
• Deliver and Support: This activity involves delivering and supporting the IT services to customers.
• Monitor and Control: This activity involves monitoring and controlling the IT services to ensure they are being delivered as intended.
• Retire: This activity involves retiring the IT services when they are no longer needed or when a new service is being introduced to replace them.

What is GRC in ITIL?

• In the ITIL framework, GRC is considered to be a critical component of effective IT service management. It involves identifying and managing the risks and compliance requirements that are relevant to the organization's IT services, and implementing controls and processes to ensure that these risks are effectively managed.