ITIL4-DITS: ITIL® 4 Leader: Digital & IT Strategy

At the end of this ITSM certification training, participants will be able to:

• Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities
• Understand how to leverage digital strategy to react to digital disruption
• Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
• Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• Understand the risks and opportunities of Digital & IT Strategy
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
• Understand how to implement a Digital and IT Strategy

Candidates must already have either:

• A certificate in ITIL4 Foundation OR
• ITIL4 Managing Professional Transition Module

AND

• Demonstrate a minimum of three years of managerial experience

The course aimed towards IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders who want to strategically position an organisation against digital disruptors, craft a digital vision and build a robust digital strategy for long term growth.

Module 1: Key Concepts of Digital and IT Strategy

• Digital, Information, and Communication Technology
• Digital Transformation
• Services, Products, and Competitive Advantage
• Tiers of Strategy
• Business Models
• Operating Models

Module 2: Strategy and the Service Value System

• Opportunity & Demand
• Value
• Governance
• ITIL Guiding Principles
• Continual Improvement
• ITIL Practices

Module 3: What is Vision?

• Disruptions
• Vision
• Digital Disruptions
• Balanced Strategic Focus
• Positioning Tools for Digital Organizations

Module 4: Where Are We Now?

• Environmental Analysis
• Opportunity Analysis
• Digital Readiness Assessment

Module 5: Strategic Planning

• Financial Aspects of Digital and IT Strategy
• Business Models for Strategy Planning
• Portfolio Optimization

Module 6: Strategic Approaches

• Strategic Approaches for Digital Organizations
• Strategic Approaches for Operational Excellence
• Strategic Approaches to Evolution
• Strategic Approaches to Social Responsibility and Sustainability

Module 7: Managing Strategic Initiatives

• How Strategies are Implemented
• Coordinating Strategy and Strategic Initiatives
• Leading Digital Transformation
• Digital Leadership

Module 8: Measuring Strategy

• Key Facts about Measurement
• Measuring a Strategy
• Instrumenting Strategy

Module 9: How Do We Keep The Momentum Going

• Long-Term Momentum: Ensuring Organizational Viability
• Short-Term Momentum: Parallel Operation

Module 10: Managing Innovation and Emerging Technologies

• Managing Innovation
• Formal Approach to Innovation Management
• Culture that Supports Innovation
• Approaches to Innovation
• Evaluating and Adopting Emerging Technology

Module 11: Managing Strategic Risk

• Risk Management
• Risk Identification
• Risk Posture
• Risk Treatment

ITIL4-HVIT: ITIL4 High Velocity IT

ITIL 4 Specialist High Velocity IT (HVIT) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

ITIL4-DSV: ITIL4 Drive Stakeholder Value

ITIL 4 Specialist Drive Stakeholder Value (DSV) is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

ITIL4-DPI: ITIL4 Direct, Plan And Improve

ITIL 4 Strategist Direct, Plan and Improve (DPI) provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

ITIL4-CDS: ITIL4 Create, Deliver And Support

This ITIL4-CDS: ITIL4 Create, Deliver And Support course teaches not only how value streams can be built and managed holistically but how continual improvement iterations and feedback loops can be included in value streams. It explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.

ITIL4-MPT: ITIL4 Managing Professional Transition

The ITIL 4 Managing Professional transition module is designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

How ITIL helps in digitalization?

• The chemistry of digital business may be energised or destroyed by how organisations design, provide, and maintain IT services. ITIL's concepts and best practices modify them as the business expands or changes its focus, aligning IT department expenditures and activities with those demands.

How can ITIL certification help companies?

• An ITIL certified employee will be able to adapt the ITIL framework to the company's way of operating. This would result in an accurate framework tailored for the company, saving the company tons of money and time as well. A certified ITIL employee will be able to oversee the other employees in the company and can be the point person for both stakeholders and customers when a project is being developed.

Which ITIL Process Makes Organizations Aware of Emerging and Changing Technology?

• Capacity management ensures that businesses are informed about new technologies as well as modifications and improvements to the technology they already have. It is a discipline that ensures and examines if IT infrastructures are given at the ideal time, in the ideal quantity, and at the ideal cost for maximum effectiveness.