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DITSM: DevOps And ITSM

DITSM: DevOps And ITSM

RM2,000.00Price

Since DevOps is gaining momentum, one-size-fits-all solutions or formulae that ensure a successful DevOps implementation do not exist. In an organization where ITIL processes have been part of organizing the life cycle of a service, the challenge is to identify the areas where you will get the most value for money through improved collaboration in and between multidisciplinary teams in DevOps initiatives.

 

How can organizations benefit from DevOps and ITIL methodologies? That is why this DevOps and IT Service Management training will prepare students to review and consider how ITIL processes applied in a pragmatic, and customized manner, can make a significant impact on delivering IT services. Students will be prepared to be judicious in the way that they apply continuous improvement on processes, in this way organizations benefit from DevOps and ITIL methodologies.

 

Training Duration: 1 Day

  • Certificate Of Completion Available
  • Group Private Class
  • VILT Class Available
  • SBL-Khas Claimable

 

Download Course Outline

  • This 1-day DITSM: DevOps And ITSM training provides you with the basic knowledge required for the effective utilization of ITSM skill sets in any DevOps organization. The training focuses on the essential knowledge of the two different worlds, ITSM and DevOps, and how they complement each other.

     

    It helps you know how the DevOps movement fits perfectly with ITSM. The various group discussions and the case study are the primary ingredients of this course that help you understand a DevOps movement in an organization.

Frequently Asked Questions

Do I need coding skills?

No. Copilot Studio is a low-code platform designed for business users and IT teams alike.

Do I get hands-on experience?

Yes — every module includes guided labs with real Copilot Studio builds.

Will I learn integration with Power Automate?

Yes. The course covers workflow design and action integration.

Can Copilot Studio connect to external systems?

Yes — through APIs, connectors, Power Automate, or Dataverse.

Do we build a real bot?

Yes — the capstone project results in a functioning, deployable AI agent.

Is this course HRDC claimable?

Yes, fully HRD Corp claimable.

Do you offer private corporate sessions?

Yes.

Will I receive a certificate?

Yes. GemRain Certificate of Completion is provided.


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