Service Desk Institute Certifications
Training For Developing A Top Performing Team Of Service Desk Professionals.
The Service Desk Institute (SDI) is a global organization that establishes service desk best practices in the IT service and support business and has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry.
SDI provides internationally recognized standards for service desk and IT support professionals which set out clear definitions for the key service desk roles and form the basis of Service Desk Analyst (SDA) and Service Desk Manager (SDM) qualifications.
SDI's mission is to inspire service desks and service desk professionals to be brilliant.. The Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional standards have just been updated by SDI and PeopleCert, two global pioneers in the examination and certification sector.
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SDA: Service Desk Analyst
RM4,200.00
ILT/VILT
Become a qualified Service Desk Analyst and boost your levels of customer service support.
The importance of delivering high-quality customer service in today’s support environment means that the responsibilities of IT support analysts are many. As a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.
Ensuring your first-line service desk team deliver excellent customer service through efficient IT support – whether it be face-to-face, via email, over the phone, by IM/SMS, chat or social media – to agreed IT service levels is vital.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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SDM: Service Desk Manager
RM5,700.00
ILT/VILT
Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.
The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain the skills needed to steer your service desk to success.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable