Microsoft Dynamics 365 Training and Certification Programs are designed to equip business professionals, IT teams, and consultants with the skills to deploy, configure, and use Microsoft’s integrated suite of CRM and ERP applications. From sales to finance, customer service to supply chain, Dynamics 365 helps businesses unify processes and data for smarter decisions.
These training programs cover modules like Sales, Customer Service, Field Service, Finance, Supply Chain Management, Business Central, and Marketing — ensuring your teams can automate workflows, manage client interactions, track financials, and improve operations across departments.
Whether you're new to Dynamics 365 or preparing for role-based certifications such as MB-910, MB-920, or advanced specialist exams, our programs deliver real-world skills with guided labs, Malaysian business case studies, and hands-on configuration tasks.
All courses are HRDC claimable, instructor-led, and tailored for either business users, power users, or system implementers. GemRain’s Microsoft-certified trainers help you not just understand the features, but apply them to your specific workflows.
Modernize customer engagement, streamline finance, and gain full control over business operations — with the power of Microsoft Dynamics 365.
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Microsoft Dynamics 365
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MB-230T01: Microsoft Dynamics 365 Customer Service
RM2,800.00
ILT/VILT
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-240T00: Microsoft Dynamics 365 Field Service
RM2,800.00
ILT/VILT
The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-310T00: Microsoft Dynamics 365 Finance
RM3,000.00
ILT/VILT
Microsoft Dynamics 365 for Finance and Operations is a Microsoft enterprise resource planning system for medium to large organisations. The software, part of the Dynamics 365 product line, was first on general release in November 2016, initially branded as Dynamics 365 for Operations.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-330T00: Microsoft Dynamics 365 Supply Chain Management
RM3,500.00
ILT/VILT
Dynamics 365 Supply Chain Management is an operational and warehouse management software that is powered by the Microsoft Cloud to provide predictive insights, manufacturing productivity and supply chain agility through IoT, AI and mixed reality.
Training Duration: 5 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-500T00: Microsoft Dynamics 365: Finance and Operations Apps Developer
RM3,500.00
ILT/VILT
Microsoft Dynamics 365 Finance and Operations Apps Developers implement and extend applications to meet the requirements of the business. Candidates provide fully realized solutions by using standardized application coding patterns, extensible features, and external integrations.
Training Duration: 5 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
RM1,300.00
ILT/VILT
If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Microsoft Dynamics 365 to enhance your career journey.
People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:
- IT professionals who want to show a general understanding of the applications they work with
- Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
- Developers who want to highlight their understanding of business operations and CRM
- Students, recent graduates, and people changing careers who want to make the most of Dynamics 365 customer engagement capabilities to move to the next level
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB-920T00: Microsoft Dynamics 365 Fundamentals (ERP)
RM1,300.00
ILT/VILT
If you have a broad exposure to the enterprise resource planning (ERP) capabilities of Microsoft Dynamics 365 and understand the fundamentals of how finance and operations apps fit in within the overall Microsoft ecosystem—this certification is for you.
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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MB700T00: Microsoft Dynamics 365: Finance and Operations Apps Solution Architect
RM2,800.00
ILT/VILT
Solution Architects for Finance and Operations apps in Microsoft Dynamics 365 are trusted advisors who consult with organizations and implementation team members to refine business needs into a well-defined and cost-effective solution. Skills measured: Architect solutions.
Training Duration: 4 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
Frequently asked questions
Who should attend Dynamics 365 training?
These programs are for business users, CRM/ERP administrators, sales teams, finance teams, and consultants working with Microsoft Dynamics 365 solutions.
Are these courses HRDC claimable?
Yes. All Microsoft Dynamics 365 training programs under GemRain are HRDC claimable and suitable for both public and in-house delivery.
What modules are covered in the training?
Training can include Sales, Customer Service, Field Service, Finance, Supply Chain, Business Central, Marketing, or a custom combination based on your business needs.
Will I get hands-on experience during the course?
Absolutely. All programs feature guided labs, role-based scenarios, and real-world examples relevant to Malaysian industries and departments.
Do you offer training for Microsoft Dynamics 365 certifications?
Yes. Courses are aligned with Microsoft’s role-based certification tracks like MB-910 (CRM fundamentals), MB-920 (ERP fundamentals), and functional consultant-level certifications.
Can the training be tailored to our business processes?
Yes. We offer customized in-house training that reflects your CRM or ERP configuration, business structure, and internal workflows.
Is this training suitable for non-technical users?
Yes. We provide separate tracks for business users, functional consultants, and technical teams to ensure relevant learning for every role.