Soft Skills Training Courses and Professional Development Programs help professionals thrive in today’s dynamic work environment. While technical skills get the job done, soft skills build strong teams, trusted leaders, and long-term success.
Our training courses focus on essential interpersonal and professional skills such as communication, leadership, emotional intelligence, conflict resolution, critical thinking, collaboration, presentation skills, and personal productivity. These are the real drivers of performance in teams, client relationships, and leadership development.
Whether you’re building new managers, supporting cross-functional collaboration, or developing future leaders, these programs are designed with Malaysian workplace culture in mind — with real scenarios, group activities, and engaging delivery.
All courses are HRDC claimable, making them ideal for HR departments and organizations investing in talent development. Training can be conducted as public classes or customized in-house workshops aligned to your industry and goals.
Delivered by experienced trainers and facilitators, GemRain’s soft skills programs go beyond theory. They equip individuals with the awareness, confidence, and tools to perform better — both in teams and as leaders.
When you invest in soft skills, you unlock hard results.
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Soft Skills
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HS-106: Mastering Effective Team Communication
RM1,300.00
ILT/VILT
Building a sense of belonging and becoming a high performing organisation is the purpose to master effective communication. This will build a good team spirit among team members that will allow them to reach their potentials. Effective communication can also help to strengthen difficult relationships.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-107: Positive Thinking For Professionals
RM1,500.00
ILT/VILT
A positive mind and a positive work environment are essential for the growth of our community. Our overall health can also be improved by creating a positive environment. As a leader within a family or a company, you have the responsibility to develop and maintain a positive work environment at all times. Every one of us has a responsibility to create and maintain a positive life and a positive surrounding.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-108CL: Entrepreneurial Mindset for Intrapreneurs
RM2,400.00
ILT/VILT
Master the Lean Startup Methodology and develop the entrepreneurial mindset and skills needed to drive innovation within organizations. Build and test fast, identify opportunities, create business plans, and deliver winning pitches.
Embark on a transformative journey of entrepreneurship with our comprehensive training program, "The Power of Lean Startup Methodology." Many companies face challenges when starting projects without clear goals, leading to unprofitable or non-scalable ventures despite significant investments. The Lean Startup Methodology eliminates the complexity of traditional business plans and enhances the probability of success by emphasizing the "Build and Test Fast" principle.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-109CL: Excellent Customer Experience for Financial Services
RM2,400.00
ILT/VILT
Master marketing strategies and relationship building in financial services to deliver exceptional customer experiences. Develop personalized campaigns, analyze customer data, and drive post-purchase engagement.
Elevate customer experiences in the financial services industry with our comprehensive training program, "Enhancing Customer Experience in Financial Services: Marketing and Relationship Building." In this course, professionals at all levels with roles related to customer service, sales, and marketing will learn essential skills and strategies to excel in their roles and deliver exceptional customer experiences.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-110CL: Excellent Customer Experience
RM2,400.00
ILT/VILT
Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.
Elevate your customer service, sales, and marketing skills with our comprehensive training program, "Deliver Exceptional Customer Experiences: Mastering Marketing and Relationship Building." This course is designed for professionals at all levels seeking to excel in their roles and create outstanding customer experiences.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
Frequently asked questions
Who should attend these soft skills training courses?
These programs are suitable for all professionals — from new hires to managers — looking to improve communication, leadership, teamwork, and personal effectiveness.
Are the soft skills programs HRDC claimable?
Yes. All soft skills training courses under GemRain are fully HRDC claimable for Malaysian companies using their HRD levy to upskill employees.
What topics are covered in soft skills training?
Topics include communication skills, conflict resolution, emotional intelligence, time management, team collaboration, presentation skills, and leadership development.
Are these courses suitable for technical professionals or only managers?
They’re suitable for everyone. Even highly technical professionals benefit from soft skills to communicate better, manage clients, and collaborate with teams.
Will there be hands-on activities or role-playing?
Yes. Most courses include group discussions, role-play simulations, and real workplace scenarios to make learning engaging and practical.
Can the training be tailored to our industry or company culture?
Absolutely. We offer customized in-house training with localized content, industry-relevant examples, and outcomes aligned with your business goals.
Do participants receive certificates after training?
Yes. All learners will receive a Certificate of Completion. Some programs also offer development frameworks or assessments to track growth.