Generative AI Training Pathway for Organizations and Professionals

Microsoft Copilot Studio enables organizations to create powerful, conversational AI agents that automate processes, simplify support functions, and enhance productivity. This course provides a complete, structured pathway—from beginner understanding to expert-level design and deployment.

Participants will learn how to:

• build conversational flows using topics and triggers,

• design prompt-driven logic for accurate responses,

• integrate data sources such as SharePoint, Dataverse & external APIs,

• embed Power Automate actions into their bots,

• design multi-turn conversations,

• handle exceptions, fallbacks & escalation paths, and

• deploy AI agents with governance, safety controls, and analytics.

By the end of the Microsoft Copilot Studio from Beginner to Expert course, participants will have the skills to create production-ready AI agents aligned with business requirements across HR, finance, operations, customer service, and more.

Training Duration: 2 Days

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

Modern marketing teams are overloaded — drafting content, analyzing performance, preparing reports, managing campaigns, and communicating across multiple channels. Microsoft 365 Copilot changes this by automating the heavy lifting directly inside the tools marketers use every day.

This 1-day instructor-led Microsoft 365 Copilot Scenarios for Marketing Department course teaches marketing professionals how to use Copilot for:

• content creation (blogs, captions, emailers, ads, scripts),

• brand voice refinement & rewriting,

• campaign planning & competitor analysis,

• market research & customer segmentation,

• performance reporting in Excel,

• social content repurposing across multiple formats, and

• meeting and brief summarization using Teams Copilot.

Participants will leave with hands-on experience and a library of actionable Copilot prompts tailored to marketing functions — enabling faster delivery, clearer messaging, and smarter decision-making.

Training Duration: 1 Day

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

Want to automate internal processes, onboarding, or customer inquiries—without writing a single line of code? The Modernize Operations with Tailored GPTs and AI Chatbots course is a 2-day, hands-on training that empowers HR teams, trainers, marketers, and support professionals to design and deploy AI solutions using platforms like ChatGPT Plus and Dify—no tech background required

Why companies should care:
Teams waste up to 30% of their time on repeatable questions and tasks. With AI assistants trained on your actual knowledge base, that time becomes savings—and productivity.

Training Duration: 2 Days

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

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In today’s business world, AI is no longer a luxury—it’s a necessity. The CertNexus GenAIBIZ Generative AI & Prompting for Business Innovation course offers a hands-on, real-world framework to harness ChatGPT and other generative AI tools for measurable business outcomes. Delivered over 2 intensive days, this workshop is designed for both technical and non-technical professionals eager to transform how they work, communicate, and innovate.

What sets this course apart:

• Learn prompt engineering strategies that drive better output from tools like ChatGPT

• Explore practical AI applications across text, code, images, audio, and video

• Gain the skills to design AI-powered business workflows for productivity and creativity

• Understand ethical implications and learn to evaluate the ROI of AI initiatives

• Prepare for the globally recognized CertNexus® GenAIBIZ Exam (GAZ-110)

According to McKinsey, over 70% of companies using generative AI report increased efficiency within months. This course helps businesses build in-house AI capabilities without relying on expensive consultants.

No coding? No problem. You’ll learn to craft precise prompts, debug ineffective instructions, and use persona-based strategies to elevate business outcomes—all without needing a technical background.

From marketing campaigns and report automation to strategy brainstorming—AI is your new teammate. This course gives you the tools and mindset to lead the change.

Training Duration: 2 Days

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

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Finance teams are under constant pressure to deliver accurate, timely reports — while juggling emails, reconciliations, performance analyses, and decision-support documentation. Microsoft 365 Copilot Scenarios for Finance Department elevates finance by turning repetitive work into automated workflows.

This scenario-driven course helps finance professionals use Copilot to:

• analyze financial datasets,

• create dashboards & performance insights,

• transform raw numbers into explanations and narratives,

• summarize audit documents or meeting transcripts,

• write financial memos & management updates,

• automate month-end reporting cycles.

Participants will learn how Copilot enhances forecasting, budgeting, cost analysis, and financial communication, giving finance teams more time for strategic decision-making.

Training Duration: 1 Day

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

Sales professionals often spend more time preparing to sell than actually selling — drafting proposals, researching leads, writing follow-ups, summarizing emails, and generating reports. Microsoft 365 Copilot solves this by becoming a virtual sales assistant inside Outlook, Teams, Word, PowerPoint, and Excel.

This Microsoft 365 Copilot Scenarios for Sales Department hands-on 1-day workshop walks participants through actual sales scenarios and teaches them how to:

• research prospects instantly,

• write effective outreach messages,

• summarize long email threads,

• create proposals and pitch decks in minutes,

• generate forecast summaries and opportunity insights,

• capture meeting minutes and next steps automatically, and

• streamline daily sales documentation.

By the end, participants gain a complete Copilot-driven workflow that improves response time, increases productivity, and drives faster deal velocity across the entire sales pipeline.

Training Duration: 1 Day

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

Enhancing the Advisory Role in Financial Sales with Generative AI – Revolutionize Relationship Banking with the Power of GPT

The financial services industry is evolving fast—today’s clients expect personalized, data-driven advice delivered instantly. The Enhancing the Advisory Role in Financial Sales with Generative AI course is a 2-day hands-on program designed specifically for sales professionals in banking and finance, empowering them to leverage ChatGPT to redefine customer engagement, automate advisory processes, and increase conversion rates​.

What you’ll master:

• Use GPT models to segment customers and deliver hyper-personalized recommendations

• Craft AI-generated sales scripts tailored to each stage of the AIDA marketing funnel

• Simulate real-world advisory conversations to handle objections and close deals confidently

• Understand data privacy (PDPA, GDPR) and design safe AI workflows for regulated industries

• Build failsafe mechanisms and fine-tune your model for maximum accuracy and compliance

AI-driven personalization has been shown to increase sales conversion by up to 20% and reduce operational costs. With tools like GPT, your advisory team can deliver consistent, scalable, and effective communication—while ensuring regulatory compliance.

If you’re a Relationship Manager, Sales Advisor, or Product Manager, this course equips you with the future-proof skills to:

• Automate low-touch interactions

• Deliver high-value conversations at scale

• Stay relevant in a digitally transforming industry

No AI background required. This course is built for finance professionals—taught in a way that’s practical, compliant, and immediately applicable.

Training Duration: 2 Days

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• SBL-Khas Claimable

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In just one day, this intensive hands-on Mastering Generative AI: Unleashing the Power of AI for Business, Creativity, and Productivity course empowers professionals to unlock the potential of cutting-edge tools like ChatGPT, Gemini, DeepSeek, Grok, Claude, and Microsoft Copilot to transform the way they work, create, and innovate.

Whether you're in marketing, project management, content creation, or leadership, this course delivers practical strategies and automation techniques to help you:

• Create high-quality content in seconds
• Automate time-consuming tasks like emails, meetings, and reports
• Enhance data-driven decisions with AI-powered analysis tools
• Drive business innovation while staying ethically responsible

Still unsure? Consider this:
Studies show that AI integration can boost workplace productivity by over 40%, reduce decision-making time by up to 25%, and increase creative output without expanding headcount. With hands-on practice, you’ll build your own personalized AI workflow tailored to your profession

Training Duration: 1 Day

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• SBL-Khas Claimable

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Executives today manage an overwhelming volume of information — emails, meetings, reports, presentations, and strategic documents. Microsoft 365 Copilot serves as an AI-powered executive assistant capable of analyzing data, summarizing complexities, and generating polished executive communication at scale.

This 1-day instructor-led Microsoft 365 Copilot Scenarios for Top Management Executives course equips leaders with real-world Copilot scenarios to accelerate:

• strategic decision-making,

• board-level communication,

• performance and financial reporting,

• risk and opportunity analysis,

• market and competitor insights,

• staff alignment and leadership messaging,

• meeting intelligence and action tracking.

Top Management Executives will walk away with a complete Copilot workflow designed to increase clarity, strategic focus, and organizational influence — enabling them to lead with higher precision, speed, and impact.

Training Duration: 1 Day

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

The future of Human Resources is intelligent and automated. Microsoft 365 Copilot enables HR professionals to handle complex administrative and analytical tasks faster — improving decision-making, communication, and employee experience.

This instructor-led workshop for Microsoft 365 Copilot Scenarios for HR Department provides end-to-end guidance on applying Microsoft 365 Copilot in real HR workflows. Participants will learn to create and summarize HR documents, generate reports, visualize employee data, and produce presentations — all using AI-powered automation within familiar Microsoft tools.

Whether it’s crafting job descriptions, analyzing compensation data, or summarizing meeting discussions, this course equips HR teams with actionable techniques to adopt Copilot responsibly, securely, and efficiently.

Training Duration: 1 Day

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

Business writing is no longer just about grammar and tone—it’s about strategy, speed, and AI. The CertNexus GenAIBIZ Generative AI & Business Writing For Business Transformation course is a practical, high-impact 2-day training that blends the power of ChatGPT with business communication excellence​.

On Day 1, participants explore how to generate business-ready content, images, audio, and code using AI while understanding the ethical and organizational implications. Day 2 dives deep into business writing mastery using ChatGPT—from sharp cold emails and effective long responses to tone setting and personalization for different audiences.

Professionals waste an average of 2.5 hours per day writing and rewriting emails. With this course, your team will cut that time drastically while boosting message clarity, personalization, and productivity—all powered by AI.

Whether you’re in sales, marketing, leadership, or client services, this course equips you to:

• Craft persuasive emails in half the time

• Automate repetitive writing tasks without losing your personal touch

• Communicate with impact and precision across platforms

The course also prepares you for the CertNexus® GenAIBIZ Exam (GAZ-110), validating your ability to implement generative AI in real business scenarios.

Training Duration: 2 Days

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• HRD Corp SBL-Khas Claimable

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Step into the future of data science with a game-changing 2-day course designed to supercharge your machine learning (ML) skills. "Mastering Machine Learning with Generative AI: Build, Optimize & Automate with Python" combines hands-on learning with cutting-edge AI tools—like ChatGPT, Gemini, Claude, DeepSeek, and Copilot—to teach you how to automate, accelerate, and optimize ML workflows using Python.

Whether you're a data scientist, Python developer, or an AI enthusiast, this course equips you to:

• Automate data preprocessing, feature selection, and model debugging
• Use AI-generated Python code to build real-world predictive models
• Leverage AI for hyperparameter tuning and performance optimization
• Deploy AI-assisted ML pipelines that save time and improve accuracy

Why should you or your company enrol?

Because in today’s high-speed tech landscape, manual ML processes are outdated. This training helps individuals and organizations achieve up to 40% faster development cycles and significantly improved model accuracy by harnessing AI to handle repetitive and error-prone coding tasks. With real-world datasets and live coding exercises, you’ll build projects that mirror what top data teams are doing today.

Training Duration: 2 Days

• Certificate Of Completion Available
• Group Private Class
• VILT Class Available
• SBL-Khas Claimable

Download Course Outline