ITIL Training and Certification Programs provide professionals and organizations with the knowledge and practical skills to implement world-class IT Service Management (ITSM) practices. As businesses increasingly depend on reliable, efficient, and customer-focused IT services, ITIL remains one of the world's most widely adopted frameworks for managing and continually improving IT operations.
Whether you're an IT support professional, service desk analyst, system administrator, IT manager, or digital transformation leader, our comprehensive portfolio of ITIL training programs helps you develop the capabilities needed to align IT services with business objectives. From foundational concepts to advanced specialist certifications, you'll gain practical knowledge in service management, continual improvement, governance, value creation, and customer experience.
All programs are HRDC claimable, instructor-led, and delivered by experienced ITSM practitioners using real-world business scenarios and interactive learning activities. Our certification-focused courses prepare participants for globally recognized ITIL certifications while equipping them with practical techniques that can be immediately applied in the workplace.
Whether you're beginning your ITIL journey or advancing towards expert-level service management knowledge, GemRain's ITIL training programs help you improve service quality, optimize operational performance, and deliver greater business value through effective IT service management.
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ITIL
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ITIL® Experience Version 5
RM7,100.00
ILT/VILT
ITIL® Experience Version 5 is an advanced, instructor-led training programme designed for professionals who want to create exceptional customer and stakeholder experiences through modern IT Service Management (ITSM). Building on the knowledge gained in ITIL Foundation Version 5, this course focuses on experience management as a key driver of business value in today's digital economy.
In an increasingly competitive and experience-driven marketplace, delivering reliable digital services is no longer enough. Organizations must understand how customers perceive every interaction throughout the service lifecycle and continuously improve those experiences. This course introduces practical frameworks that help organizations design human-centered services, strengthen customer relationships, and create sustainable business value through exceptional service experiences.
Throughout this three-day programme, participants explore how experiences are created, measured, and continuously improved across digital products and services. Learners gain practical knowledge of stakeholder journey mapping, experience measurement, service relationships, and continual improvement while integrating modern concepts such as Artificial Intelligence (AI), DevOps, digital ethics, and governance into ITIL practices.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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ITIL® Foundation Version 5
RM4,800.00
ILT/VILT
ITIL® Foundation Version 5 (ITIL5F) is an internationally recognized, instructor-led training program designed to provide professionals with a solid understanding of modern IT Service Management (ITSM). The course introduces the latest ITIL framework, enabling organizations to deliver reliable, customer-focused, and value-driven digital services while aligning IT operations with evolving business objectives.
As organizations accelerate digital transformation, IT teams must move beyond simply supporting technology to become strategic partners that deliver measurable business value. ITIL Version 5 provides a comprehensive framework that helps organizations improve service quality, optimize operational efficiency, strengthen collaboration, and continually adapt to changing customer needs.
Throughout this three-day program, participants will explore the ITIL Service Value System (SVS), the Service Value Chain, and the Four Dimensions of Service Management. These concepts provide a holistic approach to planning, delivering, supporting, and improving digital products and services. The course also introduces modern practices that complement ITIL, including Agile, DevOps, and continual improvement methodologies, ensuring learners understand how ITIL supports today's fast-changing technology landscape.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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ITIL® Managing Professional Transition Version 5
RM12,000.00
ILT/VILT
ITIL® Managing Professional Transition Version 5 is an advanced, instructor-led training programme designed for experienced ITIL practitioners who want to transition efficiently to the latest ITIL Version 5 framework. This fast-track programme enables qualified professionals to upgrade their existing certifications without completing each individual certification module separately.
As digital transformation accelerates, organizations require IT leaders who can manage products, services, customer experiences, and organizational transformation in an integrated manner. ITIL Version 5 expands beyond traditional IT Service Management by incorporating modern disciplines such as Product Management, Experience Management, Agile, DevOps, Artificial Intelligence (AI), and enterprise transformation. This course prepares professionals to lead digital initiatives that deliver measurable business value while maintaining operational excellence.
Over five intensive days, participants explore the complete ITIL Product and Service Lifecycle, learning how digital products and services are conceived, designed, built, transitioned, operated, delivered, and continuously improved. The programme also introduces advanced concepts in customer experience management, organizational transformation, AI governance, and complementary frameworks such as PRINCE2 and DevOps.
Training Duration: 5 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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ITIL® Product Version 5
RM7,100.00
ILT/VILT
ITIL® Product Version 5 is an advanced, instructor-led training programme designed for professionals responsible for managing digital products in today's fast-paced, customer-driven environment. The course provides a structured framework for planning, developing, delivering, and continually improving digital products while aligning product strategy with business goals, customer needs, and technology capabilities.
As organizations increasingly adopt product-centric operating models, success depends on more than delivering functional technology. Teams must collaborate across product management, service management, development, operations, and business functions to ensure digital products continuously create value. ITIL Product Version 5 equips professionals with the knowledge and practical skills needed to manage products as integrated value streams that support innovation, operational excellence, and customer satisfaction.
Throughout this three-day programme, participants explore the complete ITIL Product and Service Lifecycle, covering every stage from discovery and design to acquisition, development, transition, operation, delivery, and support. The course also demonstrates how modern practices—including Agile, DevOps, Artificial Intelligence (AI), automation, and governance—enhance product lifecycle management and accelerate value delivery.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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ITIL® Service Version 5
RM7,100.00
ILT/VILT
ITIL® Service Version 5 (ITIL5SVC) is an advanced, instructor-led training programme designed for IT professionals who want to master the end-to-end management of digital services using the latest ITIL framework. The course provides practical guidance on designing, delivering, operating, and continually improving services that align business objectives with customer expectations while maximizing operational efficiency.
As organizations increasingly depend on digital services to support customers, employees, and business operations, effective service management has become essential for delivering consistent value. Modern IT teams must not only maintain reliable services but also ensure that every stage of the service lifecycle contributes to business outcomes. ITIL Service Version 5 addresses this need by introducing a structured lifecycle approach that combines service management best practices with modern methodologies such as Agile, DevOps, Artificial Intelligence (AI), and automation.
Throughout this three-day programme, participants explore the ITIL Product and Service Lifecycle Model, learning how each lifecycle activity contributes to successful service delivery. From identifying business opportunities to designing, building, transitioning, operating, delivering, and supporting services, the course provides a comprehensive understanding of how digital services are managed as integrated value streams.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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ITIL® Strategy Version 5
RM7,100.00
ILT/VILT
ITIL® Strategy Version 5 is an advanced, instructor-led training programme designed for IT leaders, service managers, product managers, and business professionals responsible for shaping strategic direction in modern digital organizations. The course provides a structured approach to aligning technology initiatives, digital products, and service management practices with organizational goals to maximize business value.
In today's rapidly evolving digital landscape, organizations face increasing pressure to respond quickly to technological disruption, changing customer expectations, and competitive market dynamics. Success requires more than operational excellence—it demands a well-defined strategy that aligns business vision, digital transformation initiatives, governance, and innovation. ITIL Strategy Version 5 equips professionals with the knowledge and practical frameworks needed to lead strategic planning, prioritize investments, and deliver sustainable business outcomes.
Throughout this three-day programme, participants explore how ITIL supports strategic decision-making across the entire organization. The course introduces the ITIL Strategy Management Model, guiding learners through both the Strategy Development Lifecycle and Strategy Implementation Lifecycle. Participants also examine how leadership, governance, AI, portfolio management, and organizational change contribute to successful strategy execution.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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ITIL® Transformation Version 5
RM7,100.00
ILT/VILT
ITIL® Transformation Version 5 is an advanced, instructor-led training programme designed for professionals responsible for leading organizational, digital, and service transformation initiatives. The course provides proven frameworks and practical guidance to help organizations navigate change, embrace innovation, and deliver measurable business value through structured transformation programmes.
As organizations face increasing pressure to adapt to evolving customer expectations, emerging technologies, artificial intelligence, and competitive market demands, transformation has become a strategic business imperative. Successful transformation requires more than deploying new technologies—it demands the alignment of people, processes, governance, culture, and operational models. This course introduces the ITIL Transformation framework, enabling participants to plan, execute, govern, and sustain transformation initiatives that drive long-term organizational success.
Throughout this three-day programme, learners explore the ITIL Transformation Model, including its layers, stages, patterns, governance mechanisms, and implementation approaches. Participants gain practical insights into managing transformation from initiation through execution, measuring outcomes, and embedding continual learning into the organization. The course also examines how Artificial Intelligence (AI), Agile, DevOps, automation, and PRINCE2 strengthen transformation initiatives in modern digital enterprises.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
Frequently asked questions
What is ITIL and why is it important?
ITIL is the world's leading framework for IT Service Management (ITSM). It helps organizations improve service quality, optimize IT operations, manage risks, and deliver greater value to customers.
Who should attend ITIL training programs?
ITIL training is suitable for IT professionals, service desk staff, system administrators, IT managers, project managers, consultants, and anyone involved in delivering or managing IT services.
Are ITIL training programs HRDC claimable?
Yes. All ITIL training programs offered by GemRain are HRDC claimable, making them an excellent choice for Malaysian organizations investing in employee development.
What ITIL certifications are available?
GemRain offers a comprehensive range of ITIL Version 5 training and certification programs, from Foundation through advanced specialist and leadership pathways. Our portfolio includes courses covering IT service management, digital transformation, strategy, governance, customer experience, service delivery, and organizational capability, helping professionals progress throughout their ITSM careers.
Do I need previous ITIL experience before attending?
No. Beginners can start with ITIL Foundation, while experienced professionals can progress to advanced certifications based on their career goals and existing qualifications.
Will the training prepare me for the certification exam?
Yes. Our courses are designed to prepare participants for the official ITIL certification exams through instructor-led training, practical exercises, and exam-focused guidance.
Can we run ITIL training in-house for our IT team?
Yes. We offer tailored, HRDC claimable in-house ITIL training based on your organization’s service maturity and IT structure.