Soft Skills Training Courses and Professional Development Programs help professionals thrive in today’s dynamic work environment. While technical skills get the job done, soft skills build strong teams, trusted leaders, and long-term success.
Our training courses focus on essential interpersonal and professional skills such as communication, leadership, emotional intelligence, conflict resolution, critical thinking, collaboration, presentation skills, and personal productivity. These are the real drivers of performance in teams, client relationships, and leadership development.
Whether you’re building new managers, supporting cross-functional collaboration, or developing future leaders, these programs are designed with Malaysian workplace culture in mind — with real scenarios, group activities, and engaging delivery.
All courses are HRDC claimable, making them ideal for HR departments and organizations investing in talent development. Training can be conducted as public classes or customized in-house workshops aligned to your industry and goals.
Delivered by experienced trainers and facilitators, GemRain’s soft skills programs go beyond theory. They equip individuals with the awareness, confidence, and tools to perform better — both in teams and as leaders.
When you invest in soft skills, you unlock hard results.
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Soft Skills
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CLPM-102 Electronic Know-Your-Customer for Financial Institutions
RM2,400.00
ILT/VILT
Acquire a comprehensive understanding of e-KYC implementation in financial services. Discover regulatory compliance, risk management, and best practices to streamline customer onboarding and enhance operational efficiency.
Unlock the potential of e-KYC implementation in the financial services industry with our comprehensive training program. Designed for professionals at all levels, including managers, business owners, product owners, process owners, and operations and customer support personnel, this course provides a holistic understanding of e-KYC and its significant impact.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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CLPM-103: The Effectiveness of Standard Operating Procedures (SOP)
RM2,400.00
ILT/VILT
Discover the power of Standard Operating Procedures (SOPs) to streamline operations, maximize productivity, and enable scalability. Learn practical techniques to save costs and drive consistent performance.
Unlock the potential of your business operations with "The Power of Standard Operating Procedures" training program. Many businesses struggle to scale effectively, even with talented teams and digital technology investments. This systematic methodology focuses on creating efficient and scalable processes through the implementation of SOPs. By harnessing SOPs, businesses can save costs, maximize productivity, deliver consistent operational performance, retain knowledge, manage remote work expectations, document existing processes, minimize non-compliance issues, and pave the way for further digital transformation initiatives.
This course is designed for professionals at all levels, including managerial roles, business owners, product owners, process owners, operations, and customer support personnel. No matter the size or industry, efficient business processes are essential for success. Innovation is a synergy between people, processes, and technology, and proper processes pave the way for cost-saving automation.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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CMG-HS: Driving Change - Change Maker's Guide
RM2,619.00
ILT/VILT
Are you a leader, aspiring leader, or change agent with a burning desire to make a lasting impact through transformative change within your organization? If you've felt the frustrations of navigating conventional thinking, struggled to generate innovative ideas, or found it challenging to leverage your time and resources effectively, then the Driving Change: Change Maker's Guide is tailor-made for you.
In this dynamic 2-day program, we understand the challenges you face in driving change. Are you struggling to break down your ambitious goals into manageable milestones? Is the conventional approach stifling your creativity? Do you find it challenging to optimize your time and resources for maximum efficiency? Our course has been meticulously designed to address these pain points and empower you with practical solutions.
The objectives of this program align directly with your needs. Recall the 333 ideas exercise to ignite your creativity. Identify your success paradigm to boost your chances of achieving your goals. Examine your activities and learn how to leverage your time, energy, and resources more efficiently.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- In collaboration with Quantum Leapers
Download Course Outline
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ELP: Employment Law Programme
RM2,800.00
ILT/VILT
The Employment Law Programme course covers a wide range of topics, including probation, resignation under duress, frustration of contract, constructive dismissal, poor performance, sexual harassment, absenteeism, sleeping on duty, medical benefits, drug consumption, compensation in lieu of reinstatement, and conducting a proper domestic inquiry.
The course is based on recent landmark awards handed down by the Industrial Court throughout 2023, highlighting many shortcomings in HR practices. These include failing to frame charges with essential details of alleged misconduct, failing to follow procedures for conducting a Domestic Inquiry, failing to consider mitigating factors before imposing punishment, and failing to consider proportionality in imposing punishment.
By attending this course, HR professionals will gain a deep understanding of these issues and learn how to avoid costly mistakes. The course will also give them the tools and strategies to deal with HR issues more effectively and efficiently.
In conclusion, sending your HR team and Line Managers to attend this training course is a valuable investment that can significantly enhance your organization’s HR practices and reduce the risk of costly legal disputes.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- HRDCorp SBL-Khas Claimable
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EMC-HS: Empowering Confidence, Communication & Pressure Management
RM3,811.00
ILT/VILT
Empowering Confidence, Communication & Pressure Management: Self-Assurance, Communication, Stress Handling Program
Are you a corporate professional, entrepreneur, small business owner, student, young professional, or someone navigating a high-pressure environment? Do you find yourself grappling with confidence issues, struggling with effective communication, and feeling overwhelmed by stress? The Confidence Mastery Program is not just a course; it's your gateway to transformative self-assurance, communication finesse, and stress handling expertise.
Corporate Professionals:
- Are you aiming to climb the corporate ladder but hindered by self-doubt? Our program empowers you with the confidence and communication skills to stand out in your workplace, ensuring you're not just noticed but recognized for your leadership potential.
Entrepreneurs & Small Business Owners:
- Running a business comes with its unique challenges. Gain the confidence to make impactful decisions, communicate effectively with stakeholders, and manage the stress that comes with entrepreneurial ventures.
Students & Young Professionals:
- Embarking on your career journey can be daunting. The Confidence Mastery Program equips you with the self-assurance and communication prowess necessary to shine in interviews, presentations, and everyday interactions, setting you on the path to success.
Professionals in High-Pressure Environments:
- Whether you're in healthcare, finance, or any high-stakes industry, our program provides you with the tools to handle pressure with grace, ensuring you perform at your best even in the most demanding situations.
Individuals Pursuing Career Advancement:
- If you're looking to advance in your career, confidence and effective communication are non-negotiable. Our program focuses on elevating your leadership presence, enabling you to navigate professional challenges with poise.
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- In collaboration with Quantum Leapers
Download Course Outline
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GAP-HS: Goal Achievement Accelerator: Goal Attainment Speed-Up Program
RM3,811.00
ILT/VILT
Enroll in the Goal Achievement Accelerator and take control of your life. Don't just dream it—achieve it with our intensive 3-day program. If you're determined to accelerate your success, break free from limitations, and perform your goals, this program is your perfect solution. Inquire now and step into a new era of self-discovery, growth, and goal attainment!
Training Duration: 3 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
- In collaboration with Quantum Leapers
Download Course Outline
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GRC-107: Building A Data Literate Culture In Your Organization
RM1,800.00
ILT/VILT
When information becomes a valuable asset, data becomes a strategic priority. Data is becoming a competitive differentiator for top organizations as they focus on digital transformation while still in the early stages of adoption. Data serves as a significant catalyst for a company's digitalization and transformation activities.
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- HRDCorp SBL-Khas Claimable
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HS-101: Train The Trainer Certification
RM2,788.00
ILT/VILT
Train The Trainer (TTT) course provides you with the necessary tools to initiate and implement workplace training, plus to evaluate the learning effectiveness towards continuous improvement. It helps you to transfer the required knowledge & skills, plus the expected behavioural change to the target audience via a step-by-step learning methodology.
Training Duration: 5 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-102: Critical Thinking & Problem Solving
RM1,300.00
ILT/VILT
Highly successful organisations are renowned for developing internal climates where innovation and creative solutions thrive. This highly creative, yet practical training course explores what is involved in establishing such a business environment, and will
demonstrate to delegates how to develop innovative and creative solutions to real-world business problems when they return to their workplace.
Training Duration: 1 Day
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-103: High Impact Business Writing Skills
RM2,600.00
ILT/VILT
Learn how to create business documents that say what you mean and achieve the results you want. This course not only covers the basics of how to improve your writing skills but also how to achieve the right result from your written correspondence.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-104: High Impact Presentation Skills
RM1,500.00
ILT/VILT
Activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the presentation process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are presenting your point at every given opportunity.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
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HS-105: Leading With Emotional Intelligence
RM1,500.00
ILT/VILT
Modern leadership is characterised by inspiring teams and guiding individuals and groups. Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
Training Duration: 2 Days
- Certificate Of Completion Available
- Group Private Class
- VILT Class Available
- SBL-Khas Claimable
Frequently asked questions
Who should attend these soft skills training courses?
These programs are suitable for all professionals — from new hires to managers — looking to improve communication, leadership, teamwork, and personal effectiveness.
Are the soft skills programs HRDC claimable?
Yes. All soft skills training courses under GemRain are fully HRDC claimable for Malaysian companies using their HRD levy to upskill employees.
What topics are covered in soft skills training?
Topics include communication skills, conflict resolution, emotional intelligence, time management, team collaboration, presentation skills, and leadership development.
Are these courses suitable for technical professionals or only managers?
They’re suitable for everyone. Even highly technical professionals benefit from soft skills to communicate better, manage clients, and collaborate with teams.
Will there be hands-on activities or role-playing?
Yes. Most courses include group discussions, role-play simulations, and real workplace scenarios to make learning engaging and practical.
Can the training be tailored to our industry or company culture?
Absolutely. We offer customized in-house training with localized content, industry-relevant examples, and outcomes aligned with your business goals.
Do participants receive certificates after training?
Yes. All learners will receive a Certificate of Completion. Some programs also offer development frameworks or assessments to track growth.